Business Analyst – Purchasing Cards Program Administration

Description : RM notes

RM notes

• Manager and the team works on Credit Card Program with being the Client Provider in Toyota.
• The team is responsible for offering Corporate Travel Cards and Purchase Cards (PCards) to the internal Toyota employees who require them.
• This team deals with 75% of Purchase Cards (PCards) and 25% of Corporate Travel Cards.
• The support team in this group uses the 1TS Ticketing System to and the primary responsibility of this individual is to resolve any issues related to these credit cards that the internal employees are facing.
• The resource will be responsible for processing applications of new customer who require these credit cards and to make sure that the process for new credit card requests and Client registration is being completed correctly.
• They will also be responsible for providing trainings to the new card holders.
• The individual will have to administer 1700 PCards potentially.
• The team has a great policy program for the candidates which help them learn about their role.

Interview process

• 30 minutes of TEAMs Video interview with the Hiring Manager.
• In-person interview with the Hiring Manager and other Managers.

Job Responsibilities

• Manage and resolve customer requests / questions for Client Pcard / Fuel card programs using 1TS Ticketing system
• Manage and trouble-shoot account issues including passwords reset, guiding users to utilize the Client Reconciliation tool, and ensuring their account profiles are up to date when key data changes
• Manage the processing of new card applications, including monitoring activities until card issuance
• Serve as the Pcard system administrator (using Client Reconciliation tool) to manage individual Pcard accounts data, and review monthly transactions to ensure payments to Client is timely and correctly processed
• Review all relevant BOT output reports daily, weekly, and monthly to monitor compliance and proactively process / maintenance employees’ accounts based on Exiting / LOA status change
• Create ad-hoc reports related to cardholders and transactions as needed
• Analyze card spend data to mitigate high-risk, non-compliant purchases to support and increase customers awareness of program’s policy and process procedures
• Conduct annual Cards Affirmation process, including initiating and tracking the receipt of AdobeSign from active card holders and approvers, and close out inactive / un-responsive accounts
• Support Audit requests, and proactively develop / enhance program controls to mitigate risks or fraudulent activities.
• Actively participate in process improvement projects related to the Client card programs
• Serve as the back-up resource to the Corporate Travel Card program analyst in managing 1TS tickets on Flex schedule rotation

Requirements : Required skills

Required skills

• Strong MS Excel (VLOOKUP, Pivot)
• Great analytical skills to understand the issue of the customer and resolve it.
• Storytelling skills.
• Should not need much hand holding and be able to put the pieces together and connect the dots.
• College degree.

Preferred skills

• Bachelor’s Degree
• Knowledge of Accounting, SAP and Ariba is highly preferred.
• Proprietary system Client preferred but Manager will be helping the candidate learn about this during the project.

Knowledge / Skills

• B.A. / B.S. degree or equivalent finance / business and / or 5+ years of customer service experience.
• General accounting knowledge strongly preferred, or proven analytical skills
• Experience using Microsoft applications (Excel, PowerPoint, Word, etc.).
• Working knowledge of SAP financial systems; Ariba P2P; Third-party systems; Websites / URLs; SharePoint
• Strong communication skills (verbal and written) with all levels of employees and management
• Ability to problem solve issues in a timely manner and mitigate financial / compliance / legal risks for Toyota
• Ability to work independently and with cross functional teams to successfully complete tasks
• Understanding of (North American) operations and purchasing needs across all affiliates, and Procurement experience is a plus
• Familiarity and experience with corporate credit cards program is a plus
30+ days ago