Strategy & Operations Associate Manager

About the Team

DoorDash Drive is our hypergrowth fulfillment platform serving restaurants, grocers, and retailers across the United States and Internationally.

As an Associate Manager on our Drive Restaurants team, you'll be responsible for articulating and executing our go-to-market strategy for various growth initiatives as well as partnering with our largest and most strategic clients in order to understand needs and develop solutions to better serve them.

Drive is a white label order fulfillment service where our Merchants receive orders from their own customers. Using their native channels, the Merchant is responsible for ingesting the order, tendering customers' payment, and requesting the dasher from DoorDash.

See here for more information.

About the Role

Drive is the fastest growing part of DoorDash, and the Drive Restaurants business still has a ton of room to grow. Clients with existing delivery fleets represent a significant strategic opportunity to the business.

As an Associate Manager for DoorDash Drive's Strategy & Operations team, you will play a critical role in driving our growth and success.

As a direct owner of this segment, you will be critical in helping us to build and execute on our growth strategy across some of the largest and most strategic clients to help us launch and scale our partnerships : understanding their needs, developing products, and partnering cross-functionally to bring solutions forward.

On a typical day, you may work with team members to design experiments that improve quality and delivery operations, address issues that enable our and our merchants' processes run efficiently, or dive into data to explain performance at the lowest level of detail and make sure we never stop growing.

The ideal candidate for this role should be a self-starter with an entrepreneurial mindset, able to take ownership and create plans from scratch, and drive execution while obtaining cross-functional buy-in to achieve DoorDash Drive's strategic goals.

You will report into a Manager in our Drive Restaurants team in our Platform Products organization.

You're Excited About This Opportunity Because You Will ...

• Build and own the business - Drive growth and support the team that owns the Mid Market P&L.
• Business development - Develop and foster deep relationships with top priority merchant partners to iterate and grow the business.

Key Merchant point of contact within the Drive Rx team

• Go-to-market strategy - Build a strong understanding of product market fit, value proposition, pricing, and the competitive landscape, and help the team develop a go-to-market strategy based on these inputs.
• Improve the product - Guide operational improvements for our merchant partners by understanding their needs and working with internal partners to design solutions throughout the product experience.
• Influence - Work cross-functionally with our Product, Engineering, Finance, Analytics, Support, Sales and Account Management teams to drive growth and scale.
• Experiment - Evaluate and test various volume, revenue, cost and quality drivers.

We're Excited About You Because...

• You have a Bachelor's degree or higher
• You have 4 - 6+ years of experience in consulting, strategy, business development / sales, or operations; high-growth or early-stage startup experience is a plus
• You display extreme ownership across every workstream while ruthlessly prioritizing what will actually move the needle
• You have extremely strong analytical skills with an intellectual curiosity to challenge and dissect data
• You have a bias towards action and are comfortable working in a fast-paced environment
• You're willing to get your hands dirty and you're open to feedback
• You're excellent at motivating potential partners to see the benefits DoorDash Drive will bring to their business
• You oscillate easily from strategic considerations to tactical execution
• You have an entrepreneurial spirit to find creative solutions to overcome seemingly impossible challenges
• Have excellent Excel skills (can perform complex functions); SQL knowledge preferred

We expect this position to be filled by 10 / 28 / 24

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT.

As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 20, 2024.

Please see the independent bias audit report covering our use of Covey here.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.

Base salary is localized according to an employee's work location.Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within California, Colorado, District of Columbia, Hawaii, New Jersey, New York and Washington.

$91,800-$135,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers.

We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.

We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.

We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on : race, color, ancestry, national origin, religion, age, gender, marital / domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.

Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.

e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash.

We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.

Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.