Desktop Support Engineer

NetSource Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of % in the last years with over + employees globally, with over + locations in the US and global operations in countries.

We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants.

Position : Desktop Support Engineer - FOTS

Location : Irvine, CA (Onsite)

Type : W Contract

What are the top skills required for this role?

• Desktop Support at an Enterprise level
• Data center Knowledge and Troubleshooting skills
• Health Care / life Sciences domain Knowledge
• Excellent communication skills

Job Description / Responsibilities

Previous Data Center / Computer room operational and technical experience. Working knowledge of how data center facilities infrastructure systems (power, cooling, security, fire-protection) work and operate to support the IT environment.

Working knowledge of server / network systems, installation, operation, and maintenance practices. Working knowledge and understanding of network environments and topologies.

Working knowledge of IT equipment and inter-connectivity to other subsystems.

Good communication skills and prompt follow-up to replies and messages. Ability to communicate using various methods and media with local and remote support teams.

Knowledge of IT, Networking, and Data Center infrastructure support terminology

Has knowledge / experience in applying IT Operational and Industry best practices. Performed and assisted with incident response, root cause analysis, reporting and CAPA resolutions.

Experience with task ticketing system management and fulfillment Experience in local IT asset identification, inventory, documentation, and management processes.

Oversight of IT process adherence by local resources, vendors and technicians working in IT spaces. Oversight of onsite teams to ensure orderliness, cleanliness, and accessibility of all onsite IT spaces.

• Works independently with little to no direct supervision in analysis, design, and implementation of IT system solutions to fulfill business unit requirements.
• Problem-solving skills to assess and evaluate operational issues that are communicated to appropriate support teams in support of problem resolution.
• A demonstrated ability to encourage and model positive cross-team partnerships.
• Experience with Visio, or other CAD type application(s) to create and modify IT Space room and rack diagrams utilizing client provided templates and tool aides.
• Familiar with the following software applications : MS Word, MS Excel, MS Visio, MS Outlook, MS Teams, Google Chrome; Amazon Web Services (User)
• Minimum years data center experience
• College degree in Computer Science or similar
• Microsoft Certified Systems Engineer (MCSE) or equivalent Client Accredited Systems Engineer (ASE)
• Data Center operational or technical certifications
• Network operational or technical certifications

If you are interested, please forward your resume to , You can also reach me at (+ ).

Why work with us - At NetSource, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value.

We want you to fit in with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment;

but we also want you to stand out with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark.

We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.