IT Support Analyst

Job Description

Job Description

MWH Constructors, Inc. ("MWH") , a global leader in the heavy civil construction of water / wastewater infrastructure, is currently seeking an IT Support Analyst to support our projects.

Essential Functions

• Troubleshoots and resolves IT issues via phone, web, and in-person channels.
• Ensure all incidents are resolved against Service Level Agreements (SLAs).
• Partners with IT and business personnel to discuss the impact of incidents on products and services.
• Proactively learns and trains other staff members on new product and service technologies.
• Will also engage and be responsible for the following :
• EndPoint Manager administration - Imaging, application deployments, device configuration policies, device management, etc.
• M365 Administration - User / Group accounts, Exchange Online, Teams, SharePoint, etc.
• Hardware Management - endpoint devices.
• Email management including distribution lists, on-perm Exchange server (hybrid with Exchange Online) SPF, DMARC, DKIM and M365
• PrinterCloud Administration - print server administration
• SharePoint Administration
• Remote Support Tools Administration - Zoho, Intel vPro, RDP
• Apple Business Manager Administration - iPad management
• Software License Management
• Office / site deployments - implementation and management

Basic Qualifications

• Four-year degree in technology, computer science, or related field; or equivalent combination of experience, skills, and training.
• Minimum 2 years' experience in IT support, business analyst, or system admin role.
• Proficient in MS Office Suite.
• Microsoft M365 Platform / Product Administration.
• Must be service minded with strong customer service skills.
• Ability to prioritize and quickly resolve issues.
• Excellent analytical and problem-solving skills.
• Effective prioritization and project management.
• Experience with incident troubleshooting and escalation.

Compensation

The anticipated hourly rate for this position is between $30-37 / hr., based on experience.

Benefits

• Group health & welfare benefits including options for medical, dental and vision
• 100% Company Paid Benefits : Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD), Employee Assistance Program and Health Advocate
• Voluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnity
• Flexible Time Off Program (includes vacation and personal time)
• Paid Sick and Safe Leave
• Paid Parental Leave Program
• 10 Paid Holidays
• 401(k) Plan (company matching contributions up to 4%).
• Employee Referral Program

MWH Constructors is a global project delivery company in heavy civil construction with a focus on water and wastewater treatment infrastructure.

With the ultimate goal of delivering maximum value to clients and their local communities, MWH Constructors provides single-source, integrated design and construction services through a full range of project delivery methods.

Incorporating industry-leading preconstruction and construction services, the Company’s multi-disciplined team of engineering and construction professionals delivers a wide range of projects, including new facilities, infrastructure improvement and expansion, and capital construction services.

Equal Opportunity Employer, including disabled and veterans.

Please note that all positions require pre-employment screening, including drug and background check, as a condition of employment