Responsibilities include but are not limited to :
Receive environmental samples and enter Chain of Custody into LIMS system
Accepts shipping and handling items received by the laboratory from clients
Mail reports and invoices to clients
Distribute samples to analysts once logged into LIMS system
Review paperwork for all incoming samples to ensure completeness and correctness
Inspect samples to ensure sample integrity is retained and that the packaging is not compromised
Make sure all samples are placed in the proper storage area to await analysis
Generate analytical reports and enter data produced by analysts into the computer system for the production of the final, client ready report
Ensure the final report is prepared within the required time frame and that the results are reported to the client in a timely manner
Create and file final reports and invoices
Create new job / projects using proprietary database software
Answer high volume phone calls and interface with clients
Assist with customer service client questions via phone and e-mail
Act as a liaison between clients and laboratory staff
Clerical duties such as answering phones, filing, faxing, assisting clients, scanning, and mailing as necessary
Requirements :
High School Degree or equivalent
Two to three years Office, Customer Service, Call Center experience required
Science Background is desirable i.e. science education background or laboratory experience
Must have excellent computer skills
Must be proficient in MS Office especially Excel and typing
Must have excellent communication skills with the ability to interact professionally with clientele
Willing and able to work in a fast-paced environment and multi-task
Must be able to prioritize work assignments
Must be organized and have attention to detail
Must be able to stand and sit for various lengths of time
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