Senior IT Support Specialist

Why Bally's

Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues.

Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference.

So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

The Role :

The Senior EUC Specialist who will be part of the Enterprise IT team delivering IT Services to the global organization with 1700+ staff and 16 Offices around the world.

Providing on-site support for the Rhode Island office and remote support for the other offices. You will be enthusiastic, energetic, and able to learn new skills quickly, with a pro-active demeanor.

This is a fast-growing company and a great place to further develop your IT skills.

Responsibilities :

• Provide onsite and remote technical end user support.
• Provide technical IT support to users, including senior execs.
• Responsible for Windows and Mac builds as well as quality of user experience and device security.
• Record, monitor, update and respond to support requests in a timely manner, owning each call to completion, or, by reassigning it to other areas of the department, as per the process.
• Supporting IT projects and managing these to completion.
• Supporting Windows 10, Windows 11 & Mac OS devices, connected to the corporate network.
• Support of Microsoft 365 including Teams and Exchange.
• Foster and sustain connections with the wider IT team.
• Maintaining up-to-date records of hardware inventory and managing the device lifecycle.
• Support and maintenance of AV and Video Conferencing.
• Support and mentor junior members of the team.
• Ability to cope in a technically complex and fast changing environment and to respond calmly and rationally to changing priorities in a deadline-driven situation.

Qualifications :

• College diploma or university degree in the field of computer science and / or 3 years equivalent work experience
• Windows 10 and Mac OS X support, troubleshooting and deployment
• Working with a helpdesk system preferably Jira and understanding the escalation process.
• JAMF and Manage Engine experience desirable
• Experience with a regulated business is an advantage
• Strong experience with Microsoft products, particularly Microsoft 365, Teams, OneDrive and SharePoint.
• Remote User Support and Remote access technologies
• Printer support and configuration
• Basic Network knowledge and troubleshooting skills.
• Basic ITIL knowledge
• Able to work independently with minimal supervision
• Excellent communication skills, written and verbal
• Flexibility in working hours
• Be willing to support remote sites, including occasional visits
• Good time management
• Strong problem solving
• Willingness to attend remote meetings in European time zones
• Willing to be available for weekend support

What’s in it for you :

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K) / Company Match
• Employee Stock Purchase Plan
• Access Perks and Childcare discounts

Target Salary Range :

$68,000- $72,000

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.