Senior Associate - Product Manager | Digital Payments

Job Description

Do you love... improving the lives of tens of millions of customers? Shipping product 0 to 1 on the latest tech stack? Simplifying the digital payment experience?

And solving complex problems? We are hiring!

The Commerce Payments organization is a team of highly talented product leaders focused on delivering innovative payment experiences and platforms.

We're transforming customer experiences, simplifying the ways we do business, and driving toward product excellence.

As a Senior Associate Product Manager for a new payment product you will create a new, seamless payment experience for customers across the Chase digital payment and commerce experiences.

We're looking for someone who is customer obsessed, has a strong passion to be part of "start-up" efforts in large companies, and a desire to be on the forefront of digital payments and technology.

In this role you will be responsible for the full product development lifecycle, defining and shipping a product end-to-end to 60 million+ customers.

Job responsibilities :

• Partner closely with Technology, Design, and Analytics teams to lead product development efforts
• Define features and communicate requirements to engineering in clearly written documentation
• Work closely with developers and testers to ensure requirements and functional designs are translated accurately into working technical designs, test plans and scripts
• Conduct pre-release reviews which could include regression testing and Quality assurance to certify the release as production ready
• Work closely with the analytics team to track metrics and create performance reports
• Manage product backlog, production support, issue & defect resolution and prioritization
• Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)

Required qualifications, capabilities and skills :

• 3+ years of experience in product management
• Passion for understanding customer needs and demonstrated ability to build digital products
• Ability to think strategically while still being comfortable diving into the details required to ensure successful execution
• Outstanding verbal and written communication
• Proven success in collaborating with cross-functional teams, influencing and driving decisions
• Proven track record of managing risk and controls
• Flexibility to work Eastern Standard Time (EST) hours

Preferred qualifications, capabilities and skills :

• Bachelors or Masters in Business Management, Computer Science or comparable field of study
• Experience in online payments including digital wallets and money movement
• Strong knowledge of APIs, engineering practices, and the product development lifecycle using Agile methodologies

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability / Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.