Job Title : Customer Service Representative
A growing trucking company is seeking a highly self-motivated, energetic and experienced individual to join our company.
Full Job Description :
- Ensure accurate and timely data entry into our TMS system.
- Day to Day tracking / tracing containers.
- Utilize Process Monitors and Workflows on daily basis.
- Monitoring port terminal websites for load availability for import and export.
- Working with steamship lines to minimize per diem and detention charges.
- Ensure timely movement and delivery of containers to customers daily.
- Provide live notification of any incurred charges and request approval.
- Communicate with customers regarding any issues with shipments or delays per customers’ requirements.
- Plans and tracks the delivery of containers according to customer request.
- Be a liaison to customers and dispatchers to bring all orders to completion according to company standards.
- Keep accurate records and documentation of customer interactions.
- Review and monitor customers profiles for accuracy.
- Coordinate pick-up, delivery and return appointments.
- Build strong relationships with our customer base to increase volume and develop new business.
- Ability to present reports to management.
- Understand department process workflow by constantly looking for areas of improved efficiencies.
- Work closely with operations to optimize performance.
- Perform other task assign by management.
Experience :
- Minimum 1-2 years of customer service experience in drayage trucking
- Proficiency with Microsoft Outlook, Word, Excel.
- TMW is a plus.
Pay : $21.00-$23.00
Qualifications :
- Excellent verbal and written skills.
- Proficient in Excel and Word.
- Ability to work independently, in a fast-paced environment.
- Attention to detail.
- Ability to prioritize and multi-task.
- Ability to work over-time during peak season.
Benefits :
- Health Insurance
- Vision Insurance
- Dental Insurance
- Vacation and Sick time
- Schedule : Monday Friday
About MDB Transportation :
MDB Transportation was established in 2002, a small carrier with only ten trucks. Today we operate over 30 trucks between local and over the road operations.
We have expanded at a steady pace with a quality fleet of equipment and company drivers.
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