Fields Volvo is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.
Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency.
We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.
What We Offer - Benefits
Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services
RESPONSIBILITIES :
- Meet and greet customers in a professional manner in-person & on the phone
- Service appointment scheduling for customers over the phone and in person.
- Appointment confirmation 24 hours prior to scheduled appointment.
- Process loaner vehicle agreements
- Processing payments and invoicing and other miscellaneous office duties
- Provide basic information to callers who have general inquiries
- Follow up calls to maintain high satisfaction rating with guests
- Handle customer complaints with integrity and poise
- Provide general administrative and clerical support including mailing, scanning, faxing and copying
REQUIREMENTS :
Excellent communication and organizational skills
- Experience using Microsoft Office suite
- Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously
- Automotive basic knowledge a plus
- Must be willing to submit to a drug screen & background check
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