A company is looking for a Customer Experience Manager responsible for managing and developing customer relationships to enhance retention and loyalty.
Key ResponsibilitiesRepresent the Voice of the customer and drive customer retention strategiesFacilitate communication and status meetings with customers while managing service delivery complianceCoordinate resources for Strategic Business Reviews and manage customer on-boarding processesRequired Qualifications5 - 10 years of strategic / enterprise account management experience in an ERP and / or hosting environmentExperience managing contract renewals that drive monthly recurring revenueProven ability to develop strong working relationships at both executive and staff levelsStrong background with Oracle solutions, such as Oracle EBS or JD EdwardsExperience managing customers hosted in public and private cloud infrastructure environments
Customer Experience Manager Complaints Compliance
Key Responsibilities:Manage end-to-end process of handling customer complaints and ensuring timely resolutionDevelop and implement policies and procedures for complaint management and complianceAnalyze complaint data to identify trends, root causes, and areas for improvement in customer experienceRe...
Manager, Customer Experience Partner Success
DoorDash is looking for a Manager, Customer Experience Partner Success to manage the support experience of our international last-mile logistics platform. Manager, Customer Experience Partner Success. This person will enhance the quality of the customer support experience by partnering with support ...
Customer Success Manager Experiences
...
Customer Experience Manager
The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales. This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a man...
Total Customer Experience Voice Of The Customer (voc) Staff Program Manager
This role fills a key position in the implementation and deployment of the Total Customer Experience strategy to enhance internal capabilities to improve all touchpoints in the customer journey and ensure the delivery of consistent, exceptional experiences for our customers. Total Customer Experienc...
Customer Experience Manager (usa)
Department Name Customer Experience Work Experience 6 - 8 years Qualifications Any Graduate The **Customer Experience Manager (Enterprise Accounts) US** will be responsible for the post sales relationship of Roambees top Accounts and strategic logos. Customer Experience Manager (USA)*...
Customer Experience Project Manager
Licenses and Certifications-CADL - California Drivers License - Valid And In State required Upon HireExperience-1+ year to 2 years Customer service and administrative experience, or a combination of education and relevant experienceBenefits-Health/Dental/Vision Insurance-Sick time off. ...
Manager 2, Customer Experience
Drive and execute the vision for Customer Experience excellence that is aligned to our strategic customer segments’ expectations and goals, for seamless, transparent, and frictionless experiences that sustain customer and business growth. Customer and/or Product Management Experience, including lead...
Principal Customer Experience Manager - Mid Market
Customer Experience and Service Strategy, and/or Product Management experience for service oriented offerings. Have a passion to seek a deep understanding of customer needs and turn that insight into a compelling vision and drivers to create solutions that solve important jobs for Mid Market custome...
Senior Product Manager - Customer Help Search Experiences
Successful history of developing and executing software capabilities that deliver personalized, contextually relevant experiences that are tailored to each customers needs and preferences. Successful history of developing and executing capabilities and experiences that are predictive by meeting the ...