Ground Transportation Coordinator

GENERAL SUMMARY

It is the responsibility of the Ground Transportation Coordinator to coordinate the airport landside ground transportation operations.

Uses independent judgment in resolving conflicts with ground transportation operators and provides information to the traveling public.

Monitor compliance of rules relating to ground transportation operators and assists Police with traffic management.

ESSENTIAL FUNCTIONS

• Coordinates and monitors the operation of the Ground Transportation Center and landside ground transportation activities.
• Monitors operations of all ground transportation operators for compliance with airport rules and regulations.
• Maintains documentation of activities.
• Coordinates and sets priorities concerning commercial vehicle utilization of assigned zones.
• Provides mobile information and assistance service at point of demand to passengers and the public concerning hotel accommodations, convention activities, parking, flight information and ground transportation service availability.
• Directs traffic for Transportation Network Companies (Uber, Lyft).
• Operates the public paging system in the Ground Transportation Center.
• Projects a friendly image of the airport.
• Assists public and convention groups.
• Dispatch and monitor taxicab system.
• Assists the public with customer services initiatives such as lost vehicles, jump starts, and tire inflations.
• Assists the Parking Operation with PARCS equipment issues.
• Performs other duties as assigned.

COMMUNICATION AND INTERATION WITH OTHERS

• The public.
• Tenants.
• Ground transportation operators.
• Co-workers.
• Other departments.
• Dispatcher.
• Supervisor.
• Other government entities.

PREFERRED EDUCATION, EXPERIENCE AND SKILLS

• Knowledge of landside and ground transportation activities.
• Knowledge of personal computer database and word processing.
• Ability to maintain good public relations.
• Ability to communicate effectively.
• Any combination of education and experience that provides the knowledge, skills and ability to perform the duties of this position.

REQUIRED LICENSES, CERTIFICATES AND CONDITIONS

• Valid driver’s license and demonstrated good driving record.
• Ability to perform all the essential functions of the job outlined above without creating a direct threat to the safety of oneself or others.

PHYSICAL REQUIREMENTS

• Operate a vehicle.
• Operate office equipment.
• Operate airport radio.
• Lift up to 50 pounds.
• Climb ladders and stairs.
• Walk, crawl, sit, stand, stoop, bend, squat, push, pull, run, lift.
• See, hear, talk, write.
• Have full physical dexterity and agility.
• Eye / hand coordination.
• File / Store.
• Assists public with jump starts.

COGNITIVE TASKS

• Read and comprehend.
• Comprehend, retain, and follow oral and written instructions.
• Exercise good judgement.
• Set priorities.
• Master self-discipline.
• Control high stress situations.
• Listen.
• Calculate and count.
• Problem resolution.
• Effectively communicate over the radio.
• Fill out forms and reports.

WORK ENVIRONMENT

• Work independently.
• Work as part of a team.
• Isolated with minimal support.
• Outside and inside work sites.
• Exposure to all types of weather and temperature conditions.
• Exposure to high stress situations.
• Continuous mobility.
30+ days ago