Responsible for triaging patient problems, which includes phone calls to discuss pre & post op education, review lab work, and diagnostic tests with patients.
This person also performs necessary tests to assist the provider with diagnosis and treatment of their condition.
HOURS
Monday-Friday 7 : 30AM-4 : 30PM
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Triaging patient phone calls.
- Covering nurse messages when nurses are in clinic or out of the office.
- Provide patient education.
- Utilizing critical thinking skills to distinguish between emergent and non-emergent care.
- Manage prescription refills.
- Maintain Patients confidentiality at all time.
- Communicate with Physicians / Nurse / Staff as needed.
- Practice teamwork, service and respect for coworkers and patients.
- Accurately document in EMR symptoms and / or complaints, nursing assessment, advice provided and patient / caller response.
- Complete prior authorizations, FMLA / disability paperwork, and cardiac clearances
- Schedule appointments and diagnostic testing as needed
- Review and treat labs over the phone as needed
- Perform any other related duties as required or assigned.
Requirements
Graduate from an accredited School of Nursing. Must posses an active and unrestricted Registered Nurse License. Prefer minimum of one (1) year of clinical experience in physician office, home health, critical care or emergency.
Familiarity / experience with patient interaction on the telephone is a plus. Previous Triage experience highly preferred.
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