We’re looking for motivated, engaged people to help make everyone’s journeys better.
Job Summary :
A Customer Service Assistant (CSA) is responsible for loading equipment onto trucks, guiding the Customer Service Representative (CSR) to aircraft, and moving equipment from the truck to the aircraft galley.
Main Duties and Responsibilities :
- Assists Customer Service Representative (CSR) in catering aircraft
- Guides Customer Service Representative (CSR) to aircraft safely and accurately
- Quality checks on all assigned flights
- Adds or subtract meals for assigned flights
- All activities must be accomplished according to customer guidelines and while adhering to safety regulations
- Follows directions
- Works as a member of a team
- May be required to complete pre-trip truck inspection as directed
- Additional duties may be assigned as deemed necessary by management
Qualifications
Education :
High School Diploma or GED preferred
Work Experience :
Up to one-year experience preferred
Technical Skills : (Certification, Licenses and Registration)
Current U.S. driver's license
Language / Communication Skills :
- Must be able to read and write to complete required forms
- Communicate effectively with supervisors and co-workers
Requirements of the Job :
- Work assigned schedule which may vary and could include weekends and holidays
- Works overtime when required
- Arrives to work on-time
- Must comply with Company Policies
- Completes paperwork and related administrative duties
Work Environment
- Will be exposed to extreme temperature changes and noise
- Majority of duties performed outside in all weather conditions
- Must be able to lift, push, pull, and move product, equipment and supplies up to fifty (50) pounds frequently during shift
- Regularly stands, bends, lifts, and moves intermittently during shifts of 8+ hours
- Must be able to work at heights up to 25 feet or more depending upon aircraft
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone :
- We treat each other with respect and we act with
- We communicate and keep each other informed
- We put our heads together to problem solve and deliver as a team
- We have for our work and we pay attention to the little details
- We foster an environment of , take responsibility for our actions and learn from our mistakes
- We do what we say we will do, when we say we are going to do it
- We care about our coworkers, always taking an opportunity to make someone’s day better
If you want to be part of a team that helps make travel and culinary memories, join us!
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