Revenue Cycle Management Supervisor

Revenue Cycle Management Supervisor

Essential Functions :

• Responsible for supervising, directing, and developing patient account representatives.
• Maintain positive leadership and give frequent performance feedback, and encourage two-way participation and ideas.
• Perform quality auditing on live and retrospective auditing of inbound and outbound phone calls.
• Coaches established employees when needs are identified, holding employees accountable for results through coaching and development of action plans.
• Performance management of personnel, including reviews, corrective action, mentoring, development plans, and performance improvement plans.
• Assist in interviewing, hiring, and training of new staff members.
• Monitor and manage the productivity and performance of assigned employees, including reporting daily / weekly / monthly department metrics to Senior Management.
• Responsible for handling escalated patient phone calls regarding billing and payment issues.
• Acts as a resource to the department, taking inbound phone calls to provide coverage for breaks and lunches.
• Review patient accounts for accurate customer service, supporting documents, and correct collections activity.
• Support and comply with all company policies and procedures, and comply with Medicare and Medicaid regulations.
• Conducts regularly scheduled staff meetings.
• Must be able to meet deadlines given by Senior Management.
• Research and resolve discrepancies in a timely manner.
• Works with sensitive and confidential materials and must be able to exercise discretion.
• Review and assist with processing refunds, turning accounts to collections, and financial assistance applications.
• Responsible for accurate and timely application of transactions, including adjustments and write-offs.
• Communicate effectively with other internal departments and with outside vendors, such as the phone system, collection agency, and credit card processor.

Education :

Experience :

Requirements :

Knowledge :

Skills :

Abilities :

Environmental Working Conditions :

Physical / Mental Demands :

Organizational Requirements :

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.