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Hotel Front Office Manager

Hotel Front Office Manager

NCG HospitalityFlagstaff, AZ, US
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Hotel Front Office Manager

Join our team, a 2025 USA Today Top Workplace Winner!

Now hiring a Hotel Front Office Manager at the Home2 Suites and Tru by Hilton Flagstaff.

The Home2 Suites and Tru by Hilton Flagstaff is managed by NCG Hospitality, an award-winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.

Our friendly Hotel Front Office Manager is committed to leading a front desk team to ensure that guests are met with courteous and attentive service throughout their stay.

Guest Experience

  • Provide exceptional guest service while setting high service standards for the front desk team to follow
  • Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction

Operational Excellence

  • Uphold service quality by investigating guest concerns, initiating corrective action, and conducting periodic room inspections
  • Supervise front desk team, including hiring, training, scheduling, and performance management
  • Instills strong customer service skills with front desk team by modeling and reinforcing excellent guest interactions and communication standards

    • Financial & Front Office Administration

  • Assist with accounting functions including billing, reporting, and financial reconciliation
  • Monitor and support procedures related to inventory, key control, and monetary handling

    • What does success look like in this role?

  • Two or more years of hotel supervisory experience
  • Two or more years of general hotel operations experience
  • Strong customer service skills to include problem-solving and complaint resolution
  • Strong interpersonal, relationship-building and communication skills
  • Strong attention to detail and organized
  • Ability to work effectively and efficiently in a fast-paced setting

    • What Will You Get At NCG Hospitality?

    We take great pride in the inclusive environment we've created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Home2 Suites and Tru by Hilton Flagstaff.

    Career Development

  • Personalized career pathing and skill development
  • Leadership and mentorship programs
  • Educational and certification reimbursement

    • Team Member Perks

  • Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
  • Catch of the Day earn bonuses for going above and beyond to support team and guests
  • Everyone Sells earn cash for bringing in business to our properties
  • Paid Volunteer hours Earn money for community service

    • Health & Wellness Benefits

  • Medical, dental, and vision plans
  • Paid sick time and Paid Time Off
  • Virtual telehealth access and employee assistance resources
  • Monthly health and fitness reimbursement programs

    • Financial Support

  • Same-day pay options
  • Referral bonus earn cash for bringing great team members
  • 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
  • Health Savings Account

    • Ready To Grow With Us?

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    Front Office Manager • Flagstaff, AZ, US

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