We’re looking for a Technology Support Analyst for an onsite role in Columbia, SC . If you’re looking for a new opportunity, apply today!
Key Responsibilities :
- Responsible for configuring, installing, and maintaining desktop software and hardware
- Provides technical support and guidance to users
- Monitors / updates dispatch system and works incoming tickets as assigned
- Provides troubleshooting, technical support, and development of end-user guidelines
- Configures, installs, monitors, and maintains IT users’ workstation software and hardware
- Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing
- Ensures proper configuration and adherence to security configurations and settings
- Tests, troubleshoots, maintains, modifies, validates, and documents application packages
- Documents configurations and standards so that colleagues can reference similar issues and improve resolution time
- Assists other departments as needed to resolve issues
- May perform administrative tasks such as reporting, ordering replacement parts, and tracking status / inventory of items
- Keeps apprised of new technologies related to workstation support procedures
Skills & Qualifications :
- 2 years of technical operations support experience
- Experience with :
- Microsoft Office
- Cisco
- Active Directory
- McAfee anti-virus
- Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software
- Able to provide on-the-spot training to users
- Understands operating systems imaging concepts
- Able to make recommendations on selection of hardware and software products to address business requirements
- Familiarity with computer and workstation equipment
- Able to assist in the support and maintenance of the overall infrastructure
Education / Certifications :
- Associate degree in computer science, information technology, or other job-related field, or 2 years of job-related work experience
- A+ Certification
This job is primarily an onsite role. You will be required to work at an onsite location. This position may allow up to 25% remote work.
The salary range for this position is $20 - $24 / hr. Actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.
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