Sr Manager, Repair Field Operations - US West

Date Posted : 2024-06-04

2024-06-04

Country :

United States of America

Location :

OTWAH : Washington Home Offices Remote Location, Remote City, WA, 06032 USA

Otis Elevator Company is searching for a highly motivated Repair Field Operations Leader to provide direction, support, and leadership for our Billable Repair business for the Northwest Operating Area.

Essential Responsibilities :

Drive field efficiency and quality improvements to meet labor and material margin plans

Achieve annual sales and margin plans for the sub-region

Ensure all branches are utilizing Billable Repair tools

Ensure branches are following standardized process

Complete Billable Repair (OO) audits semi-annually to validate adherence in the branch

Monitor and adjust labor weekly to ensure target backlog pull-through rate to meet plan

Review projects for efficiency

Promote digital tools to help drive business

Provide routine training on contract coverage to help drive Billable Repairs (callbacks, material, obsolescence)

Drive diversity in field workforce hiring decisions by requesting diverse candidate slates in writing to union for every hiring opportunity

Provide on-going training, development, and leadership to the repair operations team

Provide technical direction to field operations staff and participate in large bids

Responsible for the quality of service in designated territory

Investigate and resolve all critical customer issues with the use of Otis and non-Otis products

Report and present on recommendations for all product designs and performance requirements

Conduct audits for performance

Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance

Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe

Drive a safety culture throughout territory through communication, discipline, recognition and training

Education / Certifications

High school diploma or equivalent required; bachelor’s degree preferred

Basic Qualifications

Experience working with field level associates required

Leadership experience required

Ability to work in a highly team-oriented and dynamic environment

Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

Needs to be self-motivated and able to manage many simultaneous projects and responsibilities

Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software

Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

Knowledge and strict enforcement of company EH&S policy and processes

Preferred Qualifications

7+ years elevator industry experience or experience leading technicians in a similar industry preferred

Management experience a plus

Travel : Travel Required within assigned territory

Location : This position is remote, with travel required. The preferred location would be within the Northwest sub region.

The salary range for this role is $133,000 to $177,000. We may ultimately pay more or less than the posted range, and the range may change in the future.

Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally.

Our Gen2® elevator system, energy-saving ReGenTM drive technology and Link escalator solutions have set industry standards for innovation and performance.

Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians.

We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers.

So just imagine where you can take your career!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.

2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do.

We are guided by our values that we call ourThree Absolutes prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .

Become a part of the Otis team and help us #Buildwhatsnext!

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