LMS Global Process Owner

Responsibilities :

Oversee the global strategy for the Learning Management System, ensuring it supports the company's strategic objectives and global training needs.

Collaborate with regional stakeholders to ensure LMS processes are standardized, yet flexible enough to meet local requirements.

Ensure the integrity, accuracy, and security of all learning data within the LMS.

Lead the evaluation, selection, and implementation of LMS enhancements and upgrades in collaboration with IT and external vendors.

Manage relationships with LMS vendors and serve as the primary contact for vendor negotiations, contract management, and troubleshooting.

Monitor LMS performance, generating and analyzing reports to inform decision-making and report on learning metrics to senior management.

Provide guidance and training to LMS users and administrators across the organization.

Stay abreast of the latest developments in learning technologies and methodologies, incorporating best practices into the LMS processes.

Develop and manage the LMS budget, ensuring cost-effectiveness and return on investment.

Requirements :

Bachelor's degree in Education, Business, Information Technology, or related field

Experience managing training requirements in a regulated industry (Medical / Pharmaceutical Background preferred)

Knowledge of ISO 13485 : 2016, 21 CFR Part 820, EUMDR training compliance requirements

Minimum of 5 years of experience in deploying / managing LMS or similar platforms at a global level.

SAP SuccessFactors LMS Certification / SAP SuccessFactors Learning Management 2H / 2023 (Preferred)

Demonstrated ability to manage complex, cross-functional projects and initiatives.

Strong understanding of learning principles and technology's role in delivering effective training.

Exceptional communication and collaboration skills, with the ability to engage with a diverse stakeholder group across various levels of the organization.

Experience in vendor management, including contract negotiation and relationship management.

Analytical skills with a proven ability to interpret data and metrics to drive decision-making.

In-depth understanding of Learning Management Systems and their operation.

Familiarity with e-learning standards (SCORM, xAPI) and educational methodologies.

Knowledge of global training and development strategies and practices.

Awareness of the latest trends in digital learning technologies and pedagogical approaches.

Business process management and improvement methodologies.

Data privacy and security principles, especially as they relate to employee data and training records.

Strong project management skills to oversee LMS initiatives and implementations globally.

Analytical skills to interpret data from the LMS and create actionable insights.

Technical skills to work with IT teams and vendors on system integrations and enhancements.

Leadership and team management skills, including remote and cross-cultural team dynamics.

Excellent communication skills, both written and oral, for effective stakeholder engagement.

Problem-solving skills to address challenges that arise within the scope of global LMS management.

Ability to align LMS processes with overall business objectives and strategies.

Ability to collaborate with various stakeholders, including HR, IT, and business leaders.

Ability to lead change management initiatives for LMS adoption and ongoing development.

Ability to facilitate training and knowledge-sharing sessions on LMS usage and best practices.

Ability to manage multiple priorities in a dynamic, fast-paced environment.

Ability to navigate the complexities of different legal and regulatory environments in various regions.

Cultural sensitivity and ability to communicate effectively across diverse cultural contexts.

Ability to maintain up-to-date knowledge of learning and development innovations.