Customer Project/ Program Manager II

Job Description

Responsible for the direction, coordination, execution, control, and completion of project management functions associated with all Large, Complex Fiber Projects, On / Off, Combination Fiber projects, and Complex Type II for designated Carrier Enterprise Cox Business customers.

This includes scope of work review, risk assessment & management, project planning, estimating, tracking, reporting and management.

Facilitates communication across operational groups and ensures compliance with the defined processes and implementation.

This position is within the Carrier ONE Fulfillment Team and could have responsibility for both Wireless Wireline Projects Primary Responsibilities and Essential Functions :

• The Project Manager will manage Large, Complex Fiber Projects, On / Off, Combination Fiber projects, and Complex Type II for designated Retail, Carrier or Enterprise in support of Cox Business customers.
• Plans sequencing of projects and directs employees, vendors, and third parties to accomplish projects on agreed upon timeframes.

Sets and manages customer expectations and proactively identifies and mitigates project risks.

• Manages projects to ensure profitability.
• Prepares cost analysis to maximize return on investment.
• Completes margin analysis on specific projects or unanticipated changes.
• Services the company’s business operations by negotiating installation, platform, and production solutions on company’s behalf to ensure project serviceability.
• Regularly exercises discretion and independent judgment to ensure project serviceability.
• Responsible for key decisions such as vendor selection decisions, guidance on selecting equipment to best meet customer needs, expediting the scheduling of high-profile projects to maximize immediate reoccurring revenue, determines labor required to staff project, etc.
• Provides project management for Cox Business service delivery process.
• Coordinates with Construction to build to new sites.
• Determines the need for site surveys and conducts as necessary.
• Determines if coordination is required with other carriers and coordinates as needed.
• Identifies proper permitting and government approvals required for project and ensures they are obtained.
• Evaluates the need for vendor work and equipment installation to service location; oversees vendor work and equipment installation to prepare for completion of Large, Complex Commercial Projects.

Coordinates the delivery of designated Large, Complex services with customer.

• Conduct on-site post installation review and installation with customer.
• Analyzes communications and requests from clients, support departments, and subcontractors and determine what course of action is necessary.
• Updates appropriate management team and stakeholders on project status.
• Communicates project requirements to other departments.
• Manages long range logistics and planning for multiple customer projects.
• Obtains feedback at critical milestones and at project completion to ensure that project efforts are meeting customer expectations for time, cost, and results.
• Coordinates with vendors and POC's for building access and install dates.
• Work closely with functional business divisions, vendors, and customers in defining project priorities, approach, resources requirements and timing of deliverables.
• Manages multiple projects concurrently.

Minimum Requirements :

Bachelor’s degree in a related discipline and 2+ years experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience;

or 6+ years’ experience in a related field.

• Demonstrated ability to multi-task and prioritize effectively.
• Self-directed and self-motivated.
• Strong knowledge of good customer service practices and project management.
• Customer oriented and service minded.
• Time management and troubleshooting skills.
• Ability to communicate both written and orally, to all levels of management and across different cultural backgrounds.
• Ability to identify problems and initiate corrective and preventative actions.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations;

seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers.

From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.