LEARNING EVENT TECH SPECIALIST III Information Services Technology AVIT Field Engineering Insta[...]

Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? Consider joining Boston University Information Services & Technology (IS&T).

Our Technology Experience & Community team is looking for a Learning & Event Technology Specialist III (LETS III).

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

As part of LETS, you will :

• Serve on multiple service, platform, or project teams in a variety of roles such as a Subject Matter Expert, Technical Lead, Client Lead and / or Project Lead / Manager, in support of established and emerging educational technology systems and services.
• Act as an Application Administrator or Backup for multiple services.
• Be responsible to advise management on emerging technology set ups, testing and verification of the solutions and new installations.
• Operate, install, maintain, repair, troubleshoot and provide expert level support for a wide variety of established and emerging media, computer and classroom technology systems and services on the Charles River Campus.
• Focus on consistently providing best in class support to the technology Client community of faculty, staff and students, in the classroom and in support of all University meetings and events.
• This position may entail working occasional and / or scheduled evening, weekend and / or holiday hours and being on call, as needed.

We're seeking applicants with diverse skills and experience to serve the BU community. In return, IS&T invests in our staff and their personal and professional growth.

We promote staff learning including lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at NERCOMP and EDUCAUSE events.

Our Fun Advisory Board (FAB) arranges a number of events throughout the year; recent events included a night a Lucky Strikes Boston, karaoke night, BU hockey game, a night at Symphony Hall, pancake breakfast, and a department holiday lunch.

BU offers an excellent benefits package, generous vacation policy and competitive salaries. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.

Required Skills

• Five to eight years progressively responsible experience working in a related technology environment.
• Experience with Lecture Capture technology is highly preferred.
• Master's Degree in related discipline preferred.
• Certified Technology Specialist (CTS) certification preferred.
• Must hold a valid driver's license.
• Must be able to lift moderately heavy equipment (up to 75 pounds).

Required Experience

Qualifications :

• Five to eight years progressively responsible experience working in a related technology environment.
• Experience with Lecture Capture technology is highly preferred.
• Master's Degree in related discipline preferred.
• Certified Technology Specialist (CTS) certification preferred.
• Must hold a valid driver's license.
• Must be able to lift moderately heavy equipment (up to 75 pounds).

Preferred Qualifications

The following qualifications are preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

Technical Experience

• Experience with advanced installation, system commissioning, AV networking and repair responsibilities.
• Expertise with technology from the following manufacturers preferred : Crestron (programming, VC4), Q-SYS, Shure, BiAmp, Logitech, Poly / HP.
• PC and Mac hardware and software, AV / IT control and switching equipment, web conferencing, digital signage, Zoom Rooms, projection equipment, lecture capture, and video recording and production equipment.
• Familiarity with remote assistance technology (i.e. Bomgar) and enterprise management software (i.e. Crestron Fusion).
• Working knowledge of media management systems such as Kaltura.
• AVIXA Recognized AV Specialist and / or Certified Technology Specialist (CTS) certification(s) preferred.
• Familiarity with ITIL.

Soft Skills

• Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers.
• Learn and support new technology quickly.
• Must possess excellent interpersonal communication skills with strong customer service skills.
• Work productively in cross-functional teams and / or resourcefully and independently as an individual.
• Able to maintain control in rapidly changing situations, exhibiting a high level of independent decision making.

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