Customer Care Team - Scheduling

Now’s our time to inspire the future of healthcare together.

SiemensHealthineers’ PETNET Solutions, a global PET radiopharmaceutical network, leadsthe way in industry expertise. Providing routine, reliable delivery ofhigh-quality radiopharmaceuticals and services has established us as thetrusted partner in PET imaging since 1996.

Withmore than 47 locations around the globe, Siemens Healthineers PETNET Solutionsis the largest supplier of positron emission tomography (PET)radiopharmaceuticals, delivering more than 1,000,000 doses to more than 2,800imaging centers worldwide, each year.

Since 1996 we have delivered morethan 6,000,000 doses worldwide.

Onthe job training provided by our own world class training team, which is basedin Knoxville, TN. For the first 5 weeks you will be enrolled inan extensive in person and virtual training class which isspecifically designed to enable you to help develop the skills you will need towork in the pharmacy.

Joinour team now at Siemens Healthineers as aCustomer Care Team Specialist Scheduling.

ACustomer Care Specialist is in the Customer Service Support job family and isresponsible for the following :

• Communication with and support of our external and internal customers - PETNET (Sales and Pharmacies).
• Coordinate with operations and sales personnel to drive quick order scheduling and order administration processes.
• Demonstrate strong communication skills and soft’ customer communication attributes to maintain high level of customer satisfaction.
• Ability to quickly learn, understand and implement changes to key process workflows.
• Acquire and maintain customer data in all appropriate databases on an ongoing basis.
• Ability to successfully complete Product Knowledge Assessments for all products and / or services supported by the Customer Care Team.
• In-depth knowledge of MI PET Source tools and applications. Ability to train customers on specific applications to support online tools and products.
• Ongoing customer support and communication including, but not limited to phone, computer and web-based applications support.
• Communicate new features and benefits to both internal and external customers.
• Initiate frequent and regular contact with new customers to ensure smooth transition.
• Responds to complex inquiries and / or requests regarding PETNET’s products and / or services.
• Documents processes and procedures as required, this may include both internal and external documentation.
• Completes investigations and resolves complex problems, documenting in appropriate systems. May include working with Sales, Operations, Accounting, IT and other team members and / or management to resolve.
• Works independently, applying documented rules, and best practices, and / or instruction.
• Sets and maintains high standards for work quality and for accomplishments.
• Demonstrates good work habits in the areas of time management, absenteeism and tardiness.
• Efficiently utilizes various software and databases to document customer contacts, requests, gather input and maintain customer information.

Tools include, but are not limited to PRS, CRM, Excel, Power Point, and Word.

Other duties as assigned.

Shift : Mo-Fr 8 am - 5pm

At Siemens Healthineers, we value those who dedicate their energyand passion to a greater cause. Our people make us unique as an employer in themed-tech industry.

What unites and motivates our global team is the inspirationof our common purpose : To innovate for healthcare, building on ourremarkable legacy of pioneering ideas that translate into even betterhealthcare products and services.

We recognize that taking ownership of ourwork allows both us and the company to grow. We offer you a flexible anddynamic environment and the space to move beyond your comfort zone to grow bothpersonally and professionally.

Who we are :

We are a team of more than 71,000 highly dedicated Healthineers in morethan 70 countries. As a leader in medical technology, we constantly push theboundaries to create better outcomes and experiences for patients, no matterwhere they live or what health issues they are facing.

Our portfolio is crucialfor clinical decision-making and treatment pathways.

How we work :

When you join Siemens Healthineers, you become one in a global team ofscientists, clinicians, developers, researchers, professionals, and skilledspecialists, who believe in everyone’s potential to contributewith diverse ideas.

We are from different backgrounds, cultures,religions, political and / or sexual orientations, and work together, to fightthe world’s most threatening diseases and enable access to care, united by onepurpose : to pioneer breakthroughs in healthcare.

For everyone. Everywhere.Sustainably.

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Successfulcandidate must be able to work with controlled technology in accordance withUS export control law . It is Siemens Healthineers’ policy to comply fullyand completely with all United States export control laws and regulations,including those implemented by the Department of Commerce through the ExportAdministration Regulations (EAR), by the Department of State through theInternational Traffic in Arms Regulations (ITAR), and by the TreasuryDepartment through the Office of Foreign Assets Control (OFAC) sanctionsregulations.

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PETNET

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