Support Operations Manager

VirtualVocations
Jackson Heights, New York, United States
Full-time

A company is looking for a Technical Support Manager, Operations in Brazil.Key ResponsibilitiesLead and develop the support operations team, promoting continuous improvementIdentify and diagnose issues within production systems to minimize disruptionsEstablish and monitor key performance indicators (KPIs) to evaluate team performanceRequired QualificationsEnglish C1 proficiencyExperience in cards authorization processes and servicesProven leadership in support or operations environmentsSolid understanding of technical environmentsAbility to develop and implement strategic plans aligned with organizational goals

6 days ago
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