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Service Desk Project Manager

VirtualVocations
Oakland, California, United States
Full-time

A company is looking for a Service Desk Project Manager to oversee IT support services for government clients.Key ResponsibilitiesProvide technical, administrative, and operational management for assigned projectsDraft and maintain Standard Operating Procedures (SOPs) for support processesAttend customer meetings and serve as a liaison to communicate project updates and statusRequired QualificationsBachelor's degree and at least 2 years of project management experienceExperience managing federal IT projects and professional support servicesAgile certification (e.

g., PMI-ACP, Certified Scrum Master)ITSM related certification (e.g., ITIL v4)Experience with ServiceNow or equivalent ITSM solutions

8 days ago
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