Sr Specialist, Wire Operations

At FNBO, our employees are the heart of our story and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Our Modern, Flexible Workplace :

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers.

It is anticipated that an incumbent in this role will work onsite 100% of the time and will have a dedicated workspace. Work location is subject to change based on business needs.

Summary of the Job :

Monday - Friday 9 AM - 6 PM CST

Process Incoming and Outgoing Wire Transactions for our FNNI Customers and Business Units with moderate supervision. Verify and analyze wires to detect suspicious activity which helps to prevent losses, reduces bank / customer risk, supports customer satisfaction and retention, all while adherence to regulatory rules and timelines.

Achieve daily production standards and quality requirements.

About This Role :

Key Responsibilities :

Input wire requests received via phone by internal and external customers as directed by Wire Management, FNO Wire Operations and FNNI procedures and guidelines.

Use FNO Wire Operations and FNNI procedures and guidelines, along with problem solving skills, to review and process all wires, Incoming and Outgoing, from multiple sources.

• Ensure that all required information is complete and accurate, including but not limited to, the Wire PIN numbers, debiting account, Bene Name / Address and the purpose of the wire.
• Understand the necessary components of International Wire Transfers and how these affect the overall processing of the wire.
• Contact customers and / or business units when required (such as Verify Call Backs, Daylight Account Review, and Returned wires.)
• Process all items within regulatory guideline and timelines. Ensure that all information on the wire remains on the wire in the original included and accurate to the information input in MTS to ensure there are not Travel Rule violations.
• Identify and report all suspicious activity to meet compliance regulations and avoid compromising the integrity of our bank and customers.

Process all Recall / Return requests within the required deadlines to achieve the highest level of customer satisfaction and reduce possible losses for the bank.

Complete the Beginning and End of Day processes as assigned by management.

Communicate effectively across all areas of FNNI to assist in the understanding of the wires process and answer questions.

Support the Domestic and International Wire transaction system’s configuration by identifying and reporting issues to management and the Wires technology support team.

Maintain a strong working knowledge of all Wire’s procedures and compliance regulations such as, Reg E, Travel Rule, Privacy and Bank Secrecy Act and Office of Foreign Asset Control.

Assist Management with the annual procedure review and other projects as assigned.

Understand and comply with the Bank's BSA / AML Program.

Understand and adhere to all bank policy, laws and regulations applicable to role. (Ongoing)

Exhibit professional behavior and promote positive working relationships.

The Ideal Candidate for This Role :

Required :

• High school graduate or GED.
• Previous customer service experience.
• Excellent verbal and written skills.
• Excellent time management skills
• Ability to define problems, establish facts, and draw valid conclusions.
• Focus on attention to detail and accuracy.
• Ability to multi-task as needed.
• Working knowledge of Microsoft Office suite of products.

Desired :

• Working knowledge of Wires and Online Banking functions.
• Supervisory / leadership experience
• Knowledge of diverse banking products and processes.
• Previous experience writing, presenting, and facilitating the training of policies, procedures, and best practices.

Equity, Diversity, & Inclusion :

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations.

To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact.

FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

Application Deadline :

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.