Call Center Operator - Part Time

Job Description

Job Description

Call Center Operator

Who we are : CAMcare Health is made of a diverse and innovative team motivated to provide the best possible healthcare to communities in Camden and the surrounding communities.

We live our values by providing primary health care to everyone regardless of their ability to pay at seven sites throughout Camden and Gloucester counties.

Focused on leveling up patient care, we are incorporating technology, creative problem solving, and innovating healthcare every day.

How you can make an impact : As a member of the Call Center and Customer Service, you will often be the first person to connect with the public.

You will connect, direct and assist callers in an accurate, convenient, professional and timely manner while projecting a professional company image through.

Job Schedule : Monday - Thursday 10am-4pm

What you will do :

• Answer all incoming calls and respond to patient requests and inquiries, in a professional and timely manner.
• Make appointments for patients upon request or from Recall List. Complete reviews, confirm, reschedule or cancel patient appointments as ordered and document all instructions given.
• Confirm all patient demographics to ensure it is complete, and confirm all information entered on system is correct which includes name, address, date of birth, telephone, etc.
• Provide patients with service information regarding CAMcare Health Corporation where patients can be scheduled for an appointment.
• Adhere to updates on scheduling system to ensure all patients are scheduled on Recall List when requested appointments are not available or schedule is not open.
• Identify, research and resolve all patient call issues and appropriately transfer or refer concerns to staff and / or Manager when indicated.
• Send phone messages or flags to staff, when appropriate, and determine urgency of message and redirect messages promptly to appropriate staff;

messages are to be documented.

• Refer all patient sick calls to Nurse.
• Follow-up on patient inquiries not immediately resolved.
• Research, investigate and correct appointment errors as needed and refers to scheduling coordinator when indicated.
• Perform daily phone call statistics. Recognize documents and alerts the Call Center Manager for trends in patient calls that may require prompt action.
• Open and review schedules for Providers on Scheduling System when assigned. Reports to Call Center Manager for any concerns.
• Recommend process improvements.
• Participate in Performance Improvement projects such as Patient Satisfaction Surveys and Post Partum / Newborn follow ups when assigned;

attends all educational trainings and organization meetings.

• Provide on-the-job training and orientation for new call center staff.
• Other duties as assigned.

What you will bring :

• A passion to assist patients.
• High School Diploma or GED is required.
• Computer literate with the ability to learn customer service, EMR applications.
• Duties require professional verbal and written communication skills and the ability to type 30 wpm.
• Bilingual (English / Spanish) is preferred.

Reasonable accommodations may be made to enable individuals with disabilities to perform their essential functions, as required under the Americans with Disabilities Act ("ADA") or other applicable state / local law.

CAMcare Health Corporation is an Equal Opportunity Employer

Benefits :

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance
7 days ago