Network Administrator

Job Description

Job Description

Job Summary : The Network Administrator will work alongside Customer Service teams and System Administrators on customer networks in support of ScriptPro’s pharmacy automation and pharmacy system products.

This individual will configure and remotely support network devices to company standards, including but not limited to Virtual and Physical Firewalls, Routers, Access Points and Switches.

This position also works with onsite technicians and customers to troubleshoot network connectivity and performance issues.

Reporting Relationship : Reports to Manager, Systems Administration

Job Location : Mission, Kansas

Schedule : Generally, Monday through Friday 8am-5pm. This position is hybrid; mix of in office and remote. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.

Scope of the Role :

• Assist with the support of networks for new and existing customers
• Implement and Support various VPN connections with customers for remote access to customer systems
• Support multiple network and firewall configurations on customer systems
• Remotely Support approved network hardware for connectivity at customer premise
• Remotely Support Wireless (802.11) networks for customer systems
• Remotely Support remote access connectivity to / from customer systems
• Provide technical documentation to other customer service and training groups for procedure / training development
• Work with customers and customer IT to resolve network problems via ticketing and phone system
• Any other responsibilities assigned by management

Education and Experience Requirements :

• Bachelor’s degree in a business technology or computer science discipline, or an equivalent combination of education and experience
• 1+ year experience configuring and deploying CISCO internetworking devices, firewalls, switches, and routers
• 1+ year experience with CISCO Defense Orchestrator (CDO), CISCO iOS, CISCO Nexus, CISCO Secure Firewall and similar platforms
• Experience with Fiber, iSCSI, L3 switch administration, L4 router administration, and Firewall configuration
• Comprehensive understanding of TCP / IP and networking concepts (VLANs, protocols, topologies, cabling) specifically in MS Windows OS environments
• Virtual machine administration of vSphere or AHV
• Advanced level of knowledge using industry best practices for installing, deploying, documenting, and troubleshooting network technologies
• Ability to support flexible schedule in support of 24x7 customers
• Strong ability to thoroughly analyze and troubleshoot network issues
• Excellent organizational skills with the ability to prioritize multiple requests, manage multiple tasks, and manage time effectively
• High level of motivation, assertiveness, adaptability, and the enthusiasm to grow according to the demands of the position
• Excellent customer service skills and the ability to work toward a common goal
• Strong analytical skills, including a high level of attention to detail
• Ability to present technical ideas and issues utilizing visualization tools, such as Microsoft Visio and Power Point
• Excellent written and verbal communication skills
• Ability to prioritize multiple tasks and functions

Additional Favorable Qualifications :

• CCNA preferred.
• Knowledge of Information Technology in Health Care
• Knowledge of network security technologies and vulnerability assessments
• Knowledge of Business Continuity and DR practices

Remote Work Requirements :

• Must have high-speed reliable internet access
• Must have a distraction free home office workspace
• Must be willing to participate in video virtual meetings (camera on)

Working Conditions :

This position operates in an office environment. Routine use of standard office equipment is required. Must be able to use a computer for extended periods of time.

Regularly required to sit, use hands and fingers, and expected to occasionally lift, stoop, bend, and reach. Ability to learn and solve practical problems and interpret a variety of instructions is required.

ScriptPro is not sponsoring a visa for this position.

ScriptPro is an Equal Opportunity Employer Committed to a Diverse and Inclusive Workforce.

Please visit www.scriptpro.com to learn more about the mission of our company.