Field Service Technician

Position : Field Service Technician

Location : Stennis Space Center, MS

John C Stennis Space Center

Building 9101 Leonard Kimble Road, RRM07

Stennis Space Center, MS 39529

Visa Type : USC

Job Description :

• Essential duties for these positions include, but are not limited to the following :
• Work with Team on New Hire setup and deployment.
• Coordinate with Local Aerojet Asset Management team on Refresh Schedule with Users
• Work on Incidents and Tasks and Provide break fix assistance.
• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs.
• Resolve incidents and problems associated with EUC equipment.
• Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future.
• Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services;

connection to WAN; and accessing appropriate LAN segments.

• Provide repair and maintenance for mobile devices as needed.
• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
• Provide software break / fix services and replacement of non-warranty assets for end users.
• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP / IP output.
• Provide warranty and break / fix support for networked printers and scanners.
• Configure and support end users on mobile computing platforms.
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.
• Create, change, and remove printer configurations and queues based on requests and in accordance with SLAs.
• Provide on-site hardware support for general troubleshooting and problems for end user computing technologies.
• Provide telepresence and audio video meeting support as needed.
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
• Utilize problem management database and systems to track and report on customer calls and requests.
• Communicate technical information to technical and non-technical teams and customers.
• Deskside support services as required.
• Requires 5+ years of related work experience.
• Sound knowledge of imaging tools
• Sound knowledge of data backup and recovery tools
• Installing, upgrading, and migrating to Windows 10
• Deploying Windows 10 in large enterprises
• Configuring hardware and applications
• Configuring network connectivity
• Ability to lift to 50 lbs.
• Monitoring and maintaining systems that run Windows 7 and Windows10
• Configuring backup and recovery options

Desired Certifications :

• CompTIA A+
• MCSA : Windows 10 / 11
• MCSE : Desktop Infrastructure
22 days ago