SEAFOOD/LEAD CLERK

Kroger
Monroe, WA, United States
Full-time

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return.

Direct and supervise all functions, duties and activities for the Meat / Seafood department. Support the day-to-day functions of the Meat / Seafood operations.

Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

  • Promote trust and respect among associates.
  • Communicate company, department, and job specific information to associates.
  • Collaborate with associates and promote team work to help achieve company / store goals.
  • Establish performance goals for department and empower associates to meet or exceed targets.
  • Develop adequate scheduling to manage customer volume throughout hours of operation.
  • Train and develop associates on performance of their job and participate in the performance appraisal process.
  • Adhere to all local, state and federal laws, and company guidelines.
  • Cut seafood to customers’ requests using proper cutting equipment.
  • Offer product samples to help customers discover new items or products they inquire about.
  • Inform customers of meat / seafood specials.
  • Prepare foods according to the food temperature logs and follow cooking instructions.
  • Develop and implement a department business plan to achieve desired results.
  • Understand the store’s layout and be able to locate products.
  • Create and execute sales promotions in partnership with store management.
  • Implement the period promotional plan for the department.
  • Stay current with present, future, seasonal and special ads.
  • Monitor and control expenses for the department.
  • Maintain an awareness of inventory / stocking conditions; note any discrepancies in inventory.
  • Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs..
  • Familiarity and compliance with all country of origin labeling and regulations.
  • Plan, organize and supervise the inventory process.
  • Train department associates on inventory / stocking and Computer Assisted Ordering.
  • Adhere to all food safety regulations and guidelines.
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  • Notify management of customer or employee accidents.
  • Report all safety risks, or issues, and illegal activity, including : robbery, theft or fraud.
  • Ability to work cooperatively in high paced and sometimes stressful environment.
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
  • Ability to act with honesty and integrity regarding customer and business information.
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

  • Effective communication skills
  • Knowledge of basic math (counting, addition, and subtraction)
  • Ability to handle stressful situations
  • Current food handlers permit once employed
  • Possess adequate knife handling skills and knife speed

Desired

  • High school education or equivalent preferred
  • Management experience preferred
  • Knowledge of cutting, traying, wrapping, and labeling
  • Seafood experience
  • Retail experience
  • Second language (speaking, reading and / or writing)
  • 15 days ago
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