XD Researcher

At Intuit, our mission is powering prosperity around the world. We build intuitive web, mobile, and cloud solutions that generate more money, more time, and more confidence for 46+ million people.

Leveraging big data insights, machine learning, and powerful automation, we help consumers, small business owners, and the self-employed achieve their dreams of prosperity.

Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.

The design research team in Intuit’s Consumer Group leverages qualitative and quantitative research methods to help teams gain a deep understanding of consumer attitudes, needs, and motivations to guide the development of innovative tax and financial experiences in TurboTax and TurboTax Live.

Our team of passionate design researchers is part of our larger internal design studio that includes visual designers, product designers, design technologists, design ops, and content designers.

We pride ourselves on our collaborative and customer-obsessed culture where designers and researchers feel supported and inspired.

We are looking for a curious and collaborative senior design researcher to join our team who is passionate about solving tough business and customer problems and advocating for the delivery of awesome end-to-end experiences.

This role requires a dynamic individual who is comfortable working in a fast-paced, highly collaborative environment, with strong ability to go deep into the details but also, step back and connect the dots for a more strategic point of view.

Responsibilities

Guide product, design, and marketing stakeholders in reframing their questions and assumptions into clear research goals, testable hypotheses, and learning plans.

Effectively articulate methodology recommendations and industry best practices to educate teams on quality research.

• Plan and conduct a wide range of research projects end-to-end to uncover deep, high-quality insights that contribute to our foundational understanding of our customers (current and future) and leads to clear opportunities.
• Coach teams in thinking strategically about how research insights can drive product and service roadmaps and upstream and downstream business goals.
• Synthesize data into clear insights that align the team on the most important problems or opportunities to tackle. Turn insights into action through collaboration, immersion, recommendations, provocations, and / or facilitation of ideation sessions.
• Partner with other data teams and bring in other data sources to develop a holistic data-backed perspective.
• Bring a positive, solution-centric and growth mindset. Work independently across stakeholders and workstreams, gaining alignment on priorities, timelines, and trade-offs as necessary.
• Contribute to the evolution and upleveling of the research team’s craft and culture. Mentor and coach non-researchers.

Minimum Requirements

• 3 years of work experience doing design / UX research projects in a professional environment, preferably in a technology company or consulting firm.
• A track record of successfully scoping and managing research engagements throughout the human-centered design process in close collaboration with cross-functional stakeholders (marketing, design, product managers, customer success, etc.).
• Depth of qualitative research craft :
• Working knowledge of research best practices and expertise in a broad range of methodologies including ethnographic research, site visits, interviews, diary studies, usability testing, and putting together long-term research plans.
• Effective moderator who can get to the root cause of issues and understand customer’s mental models through deep inquiry.

Able to adapt and work off script to explore the most meaningful information.

• Proficiency in using a wide range of digital UI research and mobile ethnography tools.
• Value process and rigor but thrive in a fast-paced environment and bring creative problem solving to research.
• Some experience with quantitative research a plus :
• An appreciation for the value of hard data in complementing qualitative findings.
• Some experience designing quant UX studies, experiments, and / or surveys and analyzing data.
• Strong synthesis and communication skills :
• Able to analyze and synthesize qualitative and quantitative information and deliver actionable insights and findings to inform design and product decisions.
• Strong verbal and written communication and presentation skills to tell a clear, concise and well-organized story of the research that brings insights to life.
• Comfortable and effective at presenting findings in front of audiences of key stakeholders.
• Master’s degree in design, HCI, Human Factors, or a related field / equivalent preferred but open to candidates with various backgrounds.

Equivalent experience will be considered.

• Systems thinker : you can think and organize for scale, re-usability and visual frameworks.
• Experience or passion for behavioral science / behavioral design, design ethics, service design or design strategy a plus.
• Along with your resume, we’d love to see work samples!

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