Front of House Manager

Job Description

Job Description

Benefits :

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Job Summary

FOH Manager is responsible for delivering clear direction, leadership, and support to the bistro team to ensure that Taste of Belgium continues growing bistro sales and profits.

The Front of House Manager focuses on developing a culture of pride that consistently delivers quality obsessed guest service and food while ensuring compliance with policies, procedures, and regulatory requirements.

In addition to these above responsibilities the FOH Manager would also ensure the following (see below additional responsibilities)

Responsibilities include, but are not limited to

• Sales and Profitability - Challenge and inspire bistro teams to achieve positive business results, including the delivery of outstanding guest experience, achievement of sales goals, and adherence to expense budgets including labor and cost of goods sold.
• Administrative Support - Administration and oversight of operational software & systems, including but not limited to, point of sale, inventory management, employee engagement, employee onboarding, customer reservations, and customer loyalty app.
• Facilities Oversight - Ensure that all TOB properties and equipment remain in good working condition and up to company standards through the monitoring and coordination of repairs, routine maintenance, and coordination with vendors.
• Talent Management - Assertively directs and motivates all team members in order to achieve operational goals of Taste of Belgium.

This includes maintaining proper staffing pars, ensuring all team members receive ongoing formal and informal performance coaching, and continuously advising teams of employee procedures and guidelines.

Lead a positive team environment by recognizing and reinforcing individual accomplishments. Lead succession planning by identifying talent internally and externally.

• Marketing - Adhere to and execute on marketing brand guidelines and directives which includes menus, uniforms, initiatives, and brand collateral.
• Other duties as defined by executive management

Qualifications

Required

• Strong knowledge and understanding of restaurant operations
• Proficient in Microsoft Word and Excel, as well as, POS systems
• Familiarity with all applicable restaurant regulatory areas including : employee safety, food safety, HAACP, wage & hour
• General knowledge of functional support areas, including H.R., training, marketing, and business development
• Successful progressive restaurant management experience
• Experience in hiring, staffing, and training
• Ability to achieve results through effective leadership skills that include the ability to coach, motivate and mentor managers and hourly teams
• Strong delegation experience including holding others accountable
• Articulate and solid communicator with preferred experience communicating across a dispersed group of team members

Preferred

• Bachelors degree or an equivalent combination of education and progressive experience
• 2+ years of management experience

Additional Responsibilities / Qualifications for Bar Manager

Qualifications

• Must have at least 1 year of experience managing a beverage program
• Must be exceeding FOH manager performance metrics to be considered for this promotion

Responsibilities

• Continuously evaluate the performance and encourage improvement of the personnel in the food and beverage department.
• Plan and administer a training and development program within the department which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development.

A minimum of two bar leads per bistro are required.

• Work across departments to involve the training liaison to ensure all new hires are prepared and compliant.
• Bar Inventory- Done weekly validated and submitted by 10am. A plan is made for when you are on PTO for someone to accomplish this duty.
• Side work - opening / running / closing / daily -weekly addtl tasks- make sure this is always up to date it is on your TOB Operational Checklists.
• Cleaning lists- daily / weekly / monthly - make sure these are being followed. This is on your TOB Operational Checklists.
• Glassware- Ordering and pars for new products across all locations
• Uniforms-Get information to SM to order for Bistro
• Bier Line Cleaning- Make sure this happens on a regular schedule and is documented.
• Ordering Pars completed : Liquor, Beer and Wine
• Update training for all new beers, cocktails, and wines as new product comes in
• Ability to forecast for implementation of new products
• Up-to-date knowledge of beverage industry trends
• Ability to create reports based on product sales and present them to the Owner / Area Manager
• Quality Inspections- must ensure the beverages being served at the bistros are compliant with recipes
28 days ago