Guest Services Manager

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite and it’s easy to see why.

Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.

Full Time

Guest Services Manager

Beverly Wilshire a Four Seasons Hotel

The Beverly Wilshire a Four Seasons Hotel is looking for a Guest Services Manager who shares a passion for excellence and who infuses enthusiasm into everything they do.

This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels.

The Guest Services Manager reports to the Director of Rooms. Work authorization for the location is required.

Join Our Team

Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe.

Experience CUT, Wolfgang Puck's, and become part of a iconic hotel of the Four Seasons Portfolio. Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences.

Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

The Role

The Guest Experience Manager forms part of the Front Office Management Team within the Rooms Division. This role manages the arrival and departure experience for guests by ensuring their experience is memorable and seamless.

Responsible for any related assignments to the Rooms division

Responsibilities

This position is responsible for directing and controlling the activities of the Bell Staff and Driveway Staff.

• Interview and select job applicants for Valet Parking and then schedule them to provide maximum guest service within budgeted guidelines.
• Complete all payroll records on a timely bases.
• Train and supervise staff in the performance of their duties, to conduct performance evaluations and discipline.
• The ability to ensure a high level of personalized, friendly and courteous service to guests, ensures all vehicles and keys are handled with caution and are properly secured.
• Ensure accuracy in the collection and posting of all parking charges : institutes controls to maximize revenue and profits.
• Coordinate the use of other garages for guests and patrons as necessary, ensuring the proper reconciliation of charges.
• The ability to coordinate the cooperation between the valet parking staff and the concierge staff in handling guest cars, luggage, etc.
• Work closely with other hotel departments, particularly sales and catering in coordination special guest or group needs relating to parking services.
• Ensure all valet parking staff are completely familiar with the hotels facilities, hours of operation, etc., as well as city geography, points of interest, etc.
• Handle guest complaints or problems relating to parking with professionalism and maturity; keeps the Rooms Division Manager well informed as to problems and action taken.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management and staff.
• The ability to act as a liaison between the house car and its needs to operate efficiently.
• Follow through with guests concerning damage to their vehicles and ensure that they are handled in a professional matter.
• Supervise valet runners, lead men, and doormen, and ensure that their payroll and schedules are correct.

Preferred Qualifications and Skills

Three to five years previous Rooms Division Management experience required. Preferred candidate should have experience in a luxury, fast paced environment.

Candidate must have authorization to work in the United States.

What to Expect : You Will

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Salary Range : $80,000.00 - $85,000.00

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the 'EEOC is The Law' Information poster please visit this website -

Learn more about what it is like to work at Four Seasons visit us :

We look forward to receiving your application

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the 'EEOC is The Law' Information poster please visit this website -