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Bilingual Customer Care Representative

VirtualVocations
Washington, District of Columbia, United States
Full-time

A company is looking for a Bilingual Customer Care Representative 3 to provide exceptional service to customers.Key ResponsibilitiesHandle escalated customer issues and complaints with professionalismAct as a single point of contact for complex issues requiring coordination with multiple partiesServe as a subject matter expert in areas like Savings / Rate Modification or Utility EngagementRequired QualificationsHigh school diploma or equivalentMinimum of 5 years of customer service experience, preferably in technical supportProficiency with MS Office Suite and Google@Work SuiteExperience with ERP and CRM systems, preferably Oracle and SalesforceReal estate experience, finance background, or solar industry knowledge is highly desirable

23 days ago
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