Assistant Operations Supervisor

Job Description Summary : We invite you to join a team of highly skilled emergency medical experts and providers!

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world.

We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY

The Assistant Supervisor Operations performs all EMT / Paramedic duties in addition to overseeing field personnel and making supervisory-level decisions which involve staffing and allocation of resources within established policy and procedure.

ESSENTIAL FUNCTIONS / DUTIES

• Deliver high quality patient care and customer service within the prescribed scope of practice, established protocols, and company policies.
• Serve as a leader and role-model to field personnel when responding to emergency and non-emergency calls.
• Provide guidance and leadership to field crews as directed by the Operations Supervisor.
• Oversee employee task performance and serve as an advisor for decisions requiring interpretation of clinical delivery and company policies while in the field.
• Take corrective action when necessary with limited disciplinary authority after consultation with the Operations Supervisor.
• Assist with scheduling, assigning, and reviewing the work of field personnel.
• Maximize unit hours by continuously monitoring the schedule and operation via radio communication and in the field.
• Ensure that ambulance calls are completed in an efficient and safe manner.
• Verify that units are clean, stocked, and in working order; verify that buildings and grounds are clean and well kept.
• Ensure that all necessary patient care and billing documentation is completed accurately and within specified timeframes.
• Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
• Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
• Assist with and engage in the recruitment and training of new employees.
• Develop and maintain positive relationships with patients, customers, stakeholders, peers, and members of the medical community.
• Assist the Operations Supervisor with various tasks as needed.
• Perform other duties as assigned.

QUALIFICATIONS

Experience :

• Minimum 1 year of EMS field experience (3 years preferred).
• Prior FTO or other leadership / supervisory experience preferred.

Education :

• High School Diploma or Equivalent (GED).
• Some advanced education preferred.

Skills :

• Ability to function as an EMT / Paramedic and perform direct patient-care activities in the field with a high level of proficiency.
• Thorough knowledge of equipment and supplies used in emergency care, patient care, and transport.
• Strong leadership and decision-making skills.
• Strong listening and comprehension skills.
• Ability to adapt to quickly evolving situations.
• Attention to detail and strong technical skills.
• Thorough knowledge of System Status management.
• Effective oral, written, and interpersonal communication skills.
• Good working knowledge of Microsoft Office.
• Ability to successfully pass a Physical Agility Test.

Credentials / Licenses :

• State EMT / Paramedic Certification.
• State Driver's License with driving record in compliance with GMR's Safety & Driving policy (proof required if conditional employment is made).
• Ambulance Driver's License.
• BLS, ACLS, PALS / PEPP, BTLS / PHTLS Certifications.

WORKING CONDITIONS AND MENTAL / PHYSICAL REQUIREMENTS

Working Conditions :

• Frequently works out in the field and occasionally in an office setting.
• Works with others and alone utilizing phone, email, and face-to-face communication.
• Occasionally works extended shifts.
• Works day, night, and weekend shifts.

Physical Demands :

• Must be able to lift, drag, hoist, and carry different types of equipment and other objects.
• Frequently required to sit, talk or hear, stand, walk, use hands to handle or operate objects / tools / controls, reach / pull with hands and arms, and drive an ambulance.
• Occasionally required to climb or balance, stoop, kneel, crouch, crawl, taste, and smell.
• Must be able to lift and / or move up to 200 pounds with the assistance of a partner.

Mental Requirements :

Analyzation, perception, computation, problem-solving, judgment, reasoning, and decision-making.

GUIDING VALUES AND BEHAVIORS

Employee must consistently exhibit our guiding principles :

• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.

REPORTING RELATIONSHIPS

Reports to : Operations Supervisor, Operations Manager

Interrelationships : EMTs, Paramedics, FTOs, Administrative Supervisors, Operations Supervisors

If your passion is delivering patient care in missions where every second counts, apply today!

https : / / www.globalmedicalresponse.com / solutions

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.