Senior Manager Technical Operations
Responsibilities :
- Lead and manage a team of system administrators and engineers, as well as, contracted resources and managed services. Provide oversight, guidance and mentorship.
- Develop and maintain current technical knowledge of the products and systems used in the firm’s information systems.
- Participate in firm wide IT projects; including but not limited to systems design, procurement / outsourcing plans, ensuring systems align with current best practices.
- Create and implement operational plans to ensure smooth and secure systems operations that are efficient and cost-effective for the following core technologies.
WAN / LAN Enterprise Networks Storage Area Network Virtualization systems Server Operating systems Exchange Messaging Systems Microsoft Domain Services / Azure AD Backup systems Disaster Recovery and Business Continuity Data Center Management Cloud Operations
- Conduct research on emerging technologies in support of infrastructure development efforts, and recommend technologies that will increase performance, cost effectiveness and infrastructure flexibility.
- Develop and execute test plans to validate performance, security, scalability and recoverability. Report on findings and make recommendations for improvement.
- Provide technical leadership to all members of the Information Services department.
- Recommend, schedule, and assist in the execution of upgrades, migrations and remediation efforts as necessary.
- Provide after hours, and on-call support for all systems as needed.
Qualifications :
- 8+ years of hands on experience in the following areas : LAN / WAN Network deployments (VPN, Routers, Switches) Wireless LAN deployments Security Infrastructure (Cisco ISE, Checkpoint Firewalls)
- Experience in the following are desired : Storage Area Networks Server Virtualization Telecommunications systems Microsoft Exchange email systems Azure AD / Azure Cloud
- 3-5 years of team lead or manager level experience
- Experience with cybersecurity and compliance frameworks; ISO 27001, SOC
- Ability to work in complex IT environments
- Strong project management experience with planning, implementation and documentation of tasks / projects in the assigned areas
- Strong communication and organizational skills
- Bachelor’s Degree in Information Systems or equivalent, graduate degree preferred.
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