IT Technician - Freelancer - Wisconsin

We are seeking a skilled and reliable Freelance IT Technician to join our team. This is an on-call position where the technician will respond to various client sites both remotely and in person.

The ideal candidate will possess a strong technical background, specifically in networking and hardware support, and have excellent communication and problem-solving skills.

Key Responsibilities :

Network Support :

• Rack, stack, patch, troubleshoot, and decommission network devices including routers, switches, firewalls, and access points.
• Provide console access to devices and collaborate with remote engineers via screen sharing and telephonic bridges.
• Install and refresh network devices such as routers, switches, and access points (APs).
• Identify network devices and understand their roles and functions.
• Knowledge of rack elevations, MDF / IDF closets, and data center environments.

Cabling and Infrastructure :

• Handle patch cabling, power cord connections, and closet cable dressing.
• Familiarity with copper and fiber cabling systems and network monitoring systems.

Hardware Installation and Support :

• Install and remove field replaceable units (FRUs) such as hard drives, memory, line cards, and transceivers.
• Provide hardware support for network and server components.
• Work with out-of-band management tools such as iLO and DRAC systems.

End User Computing & Device Support :

• Provide support for end-user computing devices, peripherals, and accessories.
• Perform device imaging and hardware break-fix.
• Support the onboarding and off-boarding of users.
• Provide first-line support for conference rooms and escalate issues to third-party vendors as necessary.
• Offer VIP support to high-profile clients when required.

General IT Services :

• Perform Installs, Moves, Adds, and Changes (IMAC) for IT equipment.
• Provide Smart Hands support for local server, storage, and network environments.
• Support device applications, software, and printer setups.
• Maintain hardware asset management in the storeroom.
• Act as the site point of contact for visiting IT vendors.
• Provide manufacturing support on shop floors with knowledge of the manufacturing process.

Requirements

Required Skills & Qualifications :

• Strong understanding of network devices, including routers, switches, firewalls, and access points.
• Proficient in network troubleshooting and decommissioning tasks.
• Experience in rack elevations, enterprise campus MDF / IDF closets, and data centers.
• Knowledge of console access procedures and working on telephonic bridges with remote engineers.
• Ability to work autonomously and follow verbal and written instructions from senior engineers.
• Certifications : CompTIA Network+ and / or CCNA preferred.

Knowledge of :

• Network and server hardware
• Copper and fiber cabling systems
• Network monitoring tools and device / database backup & restore processes
• Equipment racking and stacking
• Familiarity with network equipment and software, including Cisco, HP / Dell / IBM, Juniper, Bluecoat, and Checkpoint.
• Experience with VIP support, device imaging, hardware break-fix, and printer support.
• Strong problem-solving skills with the ability to manage unexpected issues efficiently.
• Reliable and punctual with the ability to meet SLA-driven schedules.
• Professional demeanor with excellent communication and client-facing skills.
7 days ago