Client Advocate – Self-Sufficiency

Organization : Maitri is a non-profit agency in the San Francisco Bay Area whose vision is a society where all relationships are based on dignity, equity, and compassion.

Maitri’s mission focused programs provide critical services that help empower South Asian survivors of domestic violence, and move the needle on prevention of abuse in the South Asian community and beyond.

Job Summary : We are looking for a compassionate and dynamic individual to join a team of passionate advocates providing culturally responsive services to the South Asian community and beyond.

The Maitri Client Advocate will be responsible for providing culturally responsive advocacy services to survivors of gender based violence in the Self-Sufficiency Program .

Responsibilities include case management and advocacy for Maitri’s Economic Empowerment Program (EEP) and Housing clients, assisting with activities for all EEP program goals, identifying opportunities for employment support services and ongoing support for self-sufficiency of clients.

The role requires a trauma-informed, compassionate approach, and an ability to work collaboratively across teams to bring the best services to survivors.

Job Responsibilities : Conduct needs assessment during intake for EEP & Housing Enroll clients in the Maitri Scholarship pilot program where applicable, and track their progress Meet and provide clients with case management as needed and follow up regularly to ensure they are getting the help and support they need Work closely with EEP mentors to ensure that clients’ needs are met Provide peer counseling, advocacy, referrals and information to all clients in-person or over the phone when needed Assist the Self-Sufficiency Coordinator in planning, coordinating, and conducting workshops for clients and for the community Develop partnerships with agencies and companies to increase training / job opportunities for clients Work closely with Self-Sufficiency Coordinator to ensure that the housing needs for all Maitri clients are met as needed General Administrative / Other : Assist in general administrative work at the Maitri office as needed Ensure accurate maintenance of records and timely reporting for programs, projects and grants as needed Attend monthly staff and volunteer meetings to foster understanding and communication, and growth as a Maitri team member Support all agency activities and events and team members as needed Uphold and maintain Maitri’s Leadership Principles Framework in all behaviors and interactions Qualifications : Commitment to Maitri's mission and values Fluency in at least one South Asian language in addition to English preferred.

Bachelor's degree (or equivalent) with preferably 1 year of experience in DV advocacy, community based advocacy or social service work Excellent communication and interpersonal skills Experience working effectively with people in crisis situations with patience, compassion, and flexibility Experience working respectfully with persons of diverse ethnic, religious, educational, language, sexual orientation, and cultural backgrounds Willingness to work a flexible schedule when needed and to complete tasks on hand Basic proficiency in using Internet, MS Outlook, Excel, and Word Ability to work independently and as part of a team;

to manage multiple tasks and prioritize tasks and projects; to be detail-oriented, well-organized and flexible Willingness to work some evenings and / or weekends based on agency needs, as required A valid US work authorization required, Maitri will not sponsor work visas at this time Valid driver’s license Cleared background check (fingerprinting), valid TB test Must have completed or be willing to complete 40hr California State Domestic Violence Counselor certification (training will be provided) While we are currently working in a hybrid mode, in person attendance will be required as needed by the organization Please include a resume and cover letter summarizing how your experience and skills relate to this role.

No applications will be considered without a cover letter . Please be ready to provide at least two references. A background check will be required to be completed prior to hiring.

No phone calls please. We provide an excellent benefits package including medical, dental and vision insurance, 401K, paid vacation and sick time off.

Hourly Rate Range : $22.5 per hour to $24 per hour (commensurate with relevant experience) Maitri is an Equal Opportunity Employer.

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