Position Overview
At Zelis, the Client Relationship Manager plays a vital role in ensuring service excellence to Open Access Pricing clients and their members.
This client facing role interacts with providers and members and is considered a subject matter expert (SME) in supporting clients, their employer groups, and health plan members with inquiries, services, or issues.
Key Responsibilities
Handle escalated issues, and contacts as assigned, ensuring timely and thorough research and proper resolution
Respond to inbound inquiries from TPA clients, their Client Employer Groups as well as from Plan members and providers
Collaborate and coordinate interdepartmentally to research and solution for client issues, requests, and needs to bring about resolution within a timely manner
Participate in new client implementations, subsequent group implementations, business requirement sessions, and User Acceptance Testing
Participate in client conference calls as needed
Exemplify professionalism, diplomacy, service excellence, and compliance with established polies, procedures, and protocols
Assist with Memorandums of Understanding and Single Case Agreements, and code pricing within the Visium™ system
Respond to and assist Patient Advocates and Patient Advocacy Supervisor with their questions / issues
Assist with client reporting as needed for Patient and Resolution Advocacy
Identify and recommend opportunities for efficiencies, performance improvement, and system enhancements to ensure service excellence.
Comply with HIPAA regulations and ensure confidentiality of calls, documents, and other sensitive information
Properly document activity and calls in the appropriate system
Qualifications
High school diploma or equivalent required, Bachelor’s degree preferred
5+ years within the Health Insurance industry, patient advocacy, customer service, provider relations, or claims administration
Excellent attention to detail, time management and decision-making skills
Client Relationship Manager Enterprise
A company is looking for a Client Relationship Manager, Enterprise. Key Responsibilities:Build and maintain relationships with a portfolio of Employer customers through all stages of the customer lifecycleStay abreast of industry and technology trends and advocate for customers based on these trends...
Client Relationship Manager
At Zelis, the Client Relationship Manager plays a vital role in ensuring service excellence to Open Access Pricing clients and their members. This client facing role interacts with providers and members and is considered a subject matter expert (SME) in supporting clients, their employer groups, and...
Client Partner Strategic Relationship Manager
A company is looking for a Client Partner. ...
Client Relationship Manager III - Cox Auto Mobility Fleet Operations
Client Relationship Manager III. The Client Relationship Manager III is a Cox Automotive (CAI) corporate based employee which will support a fleet department managing over 19,000 assets and ranked as a top 15 private fleet in the country. The Client Relationship Manager III is a subject matter exper...
Internal Client Relationship Manager-Retirement
Key Responsibilities:Form, maintain, and strengthen relationships with key clients, distribution partners, and TPAsDevelop and manage business plans to strengthen client and advisor relationshipsDesign participant education campaigns to drive increased participation and contribution ratesRequired Qu...
Client Relationship Manager
The Client Relationship Manager collaborates cross-functionally to implement best-practices in strategic account management, coordinates delivery of value-add services across operational teams, helps teams expand firm-wide client relationships, works with relationship attorneys to develop, and manag...
Client Relationship Manager
At Zelis, the Client Relationship Manager plays a vital role in ensuring service excellence to Open Access Pricing clients and their members. This client facing role interacts with providers and members and is considered a subject matter expert (SME) in supporting clients, their employer groups, and...
Client Relationship Manager I-Building Commissioning
The Client Relationship Manager I holds responsibility for the overall relationship with identified clients and successful delivery of client’s projects. Looking for a Client Relationship Manager I-Building Commissioning. Serves as the principal level relationship and trusted advisor with clients fo...
Military Recruiters and Client Relationship Managers - Veterans Wanted
Military Recruiters and Client Relationship Managers We are actively recruiting Military Recruiters and Client Relationship Managers to join our Hire Military Talent team. In the Client Relationship Manager position, you will reach out to clients and client prospects and see how we can assist them w...
Client Relationship Manager
The Client Relationship Manager supports the Director, Client Relationship across their book of business (BOB) in fund management, with direct client and vendor liaison as required by the Director, Client Relationship. The Client Relationship Manager works alongside the Director, Client Relationship...