SHIFT MGR - EVS

Job Description

Job Description

Overview

Under the direction of the EVS Manager, the incumbent ensures hotel floors are cleaned and inspected to established Hard Rock property and brand standards.

Responsibilities

• Conducts him / herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures
• Acknowledge all guests utilizing the 10 / 5 rule and using the guest name whenever possible
• With assistance from Director of EVS and EVS Managers, manages the property’s Hotel EVS Department in all daily operations
• Creates a culture of high ethical standards, integrity and service at all times
• Personally assists guests, inspects VIP guest rooms, solicits feedback and adapts internal procedures accordingly
• Implements systems that help anticipate the needs of our guests
• Seeks opportunities to improve performance, and implements action plans for improvement
• Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of public area product
• Works with direct reports to help set development plans; conducts performance appraisals and evaluates progress toward goals
• Creates a culture of accountability through quality control metrics for EVS performance
• Ensures that all EVS employees have excellent initial and ongoing training
• Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions
• Coaches, mentors, and motivates the EVS Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).
• Ensures integration and teamwork for the department in a positive environment
• Participates in quality assurance program and helps EVS achieve a top-tier rating
• Assure all safety policies and procedures are followed
• Assists in the purchase of EVS supplies through performing inventories
• Review and monitor scheduling for all EVS employees
• Works closely with vendors to assure proper pricing, delivery and maintenance
• Is responsible for overseeing the completion of EVS projects
• Utilize device / HotSOS to place requests for Porters, EVS attendants and other departments
• Is responsible for overall condition of cleanliness and functionality of the public areas, by generating requests through HotSOS / REX Assist in creating EVS assignments and maintains them to ensure efficient and accurate execution
• To report for duty punctually wearing the correct uniform / attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
• Other duties as assigned

Qualifications

• High School diploma, GED, or equivalent required
• Must currently hold or be able to obtain a NJ Casino Employee Registration license through the NJ Division of Gaming Enforcement.
• Minimum 1 years of experience in a Hotel EVS Management role or 2 years of experience as Hotel EVS Supervisor
• Bilingual in Spanish preferred

indeedAC