Overview :
Sell replacement parts, engines, and transmissions to all customers over the counter or through the shop. We represent multiple product lines including Detroit Diesel and Allison Transmission, along with MTU and Volvo Penta Industrial and Marine products.
Responsibilities :
Focus on customer and Technician satisfaction while ensuring profitability.
Assists retail customers by phone or in person in a friendly, professional, and efficient manner.
Inform customers of related parts and specials.
Advise customers on substitution or modification of parts when identical replacements are not available.
Utilize manufacturer parts lookup, along with POS system to create customer quotes / sales orders.
Ensure our Service Technicians have required parts readily available when needed.
Receive payment from retail customers or obtain credit authorization.
Locates out-of-stock parts from outside source and submit emergency order, if necessary.
Examine returned parts and cores for defects, exchange defective parts and process credits / refunds.
Perform cycle counts and / or inventory as required.
Fill customer orders for daily shipment, delivery, or pick-up.
Participates in all training programs and stay current on new products and product updates.
Maintain a clean and safe work environment.
Qualifications :
Excellent communication, interpersonal, and organizational skills.
Strong work ethic with the ability to work in a fast-paced, results-driven environment.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Computer Skills :
Proficient in Microsoft Office applications (Word, Excel, Outlook).
Basic computer navigation and ability to look up parts in manufacturer portals
Education / Experience :
High school graduate or General Education Degree (GED) and two to five years related experience
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