Collections Specialist

Overview :

Imperial Dade, a leading North American distributor, has a role available in North Bergen, NJ! We are looking for an Collections Specialist to join our team.

Join a strong and continuously evolving group, helping to continue to grow our business. If you’re eager to find your next opportunity, Imperial Dade is a great place to take that next step.

The Collections Specialist will coordinate collections, credit card payment processing, and assist with billing when needed.

You'll reach out to 30 assigned accounts each day, support assigned sales reps and building rapport with internal groups, all while maintaining strong attention to detail.

You will work Monday through Friday, from 8 : 00 am to 5 : 00 pm.

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America.

As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines.

Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.

All correspondence will come directly from Imperial Dade and not a personal email address.

Responsibilities : You will :

You will :

As part of a team, you will be responsible for managing and collecting outstanding overdue accounts, resolving customer billing issues, managing credit risks, and reducing accounts receivable.

Ensure daily customer contact (emails and phone calls) for collection of open receivables.

Accountable for reducing delinquency for assigned accounts in order to reduce company DSO.

Reconcile customer accounts any discrepancies (including skips and short pays)

Research and resolve customer disputes and complaints in accordance with pre-determined SLAs.

Maintain clear and cohesive notes / documentations / forms related to all open and pending receivable balances being pursued.

Provide Proof of Deliveries to customers that are disputing receipt of materials shipped.

Provide exceptional customer service to our internal and external customers.

Ensuring proper escalation processes are followed when needed.

Process credit card payments.

Perform all other duties assigned by supervisor or manager, as needed.

Qualifications : You have :

You have :

2+ years of experience as a Collections Specialist or similar role.

Excellent communication (written and verbal) and negotiation skills.

High School Diploma required.

MS Office Suite, including Excel.

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance.

We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.