Job Description
Job Description
Benefits :Duties and Responsibilities :
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Researching required information using available resources.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
Requirements :
- Open availability : Monday through Friday. 8 a.m. to 5 : 30 p.m.
- Excellent communication skills, including verbal with proper grammar.
- Ability to work with others in a close manner.
- Good computer skills.
- Good multi-tasking skills.
- Skills and Specifications
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
Education :
High school diploma or equivalent.
Job Type : Full-time
Salary : $32,000.00 - $75,909.87 per year
Pay styles :
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