Reimbursement Coordinator at Cardinal Health in Boise, Idaho, United States Job Description What Individualized Care contributes to Cardinal Health The Sr.
Coord, Individualized Care (Reimbursement Coordinator) supports patient access to therapy through Reimbursement Support Services in accordance with the program business rules.
This position is responsible for guiding the patient through the various process steps of their patient journey to therapy.
These steps include patient referral intake, investigating all patient health insurance benefits, and proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient / physician to facilitate coverage and dispense of product in a timely manner.
Qualifications - Previous customer service experience is preferred - High School diploma or equivalent preferred - Patient Support Service experience, preferred - Clear knowledge of Medicare (A, B, C, D), Medicaid & Commercial payers' policies and guidelines for coverage, preferred - Knowledge of DME, MAC practices, preferred - Clear understanding of Medical, Supplemental, and pharmacy insurance benefit practices, preferred - 1-2 years of Pharmacy and / or Medical Claims billing and Coding work experience - 1-2 years' experience with Prior Authorization and Appeal submissions - Ability to work with high volume production teams with an emphasis on quality - Intermediate to advanced computer skills and proficiency in Microsoft Office including but not limited to Word, Outlook, and preferred Excel capabilities - Previous medical experience, preferred - Bilingual is preferred What is expected of you and others at this leve l - Experience in supporting time sensitive requests and prioritization of assignments and working with a sense of urgency - Investigate and resolve patient / physician inquiries and concerns in a timely manner - Mediate effective resolution for complex payer / pharmacy issues toward a positive outcome to de-escalate - Must be able to manage multiple concurrent assignments.
- Must communicate clearly and effectively in both a written and verbal format - Proactive follow-up with various contacts to ensure patient access to therapy - Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments - In-depth knowledge in technical or specialty area - To view full details and how to apply, please login or create a Job Seeker account