Job Description
Job Description
At Asheville Ford Lincoln we are looking for a Service Advisor. We are locally owned and operated and have partnerships with many local charities and community organizations.
What we offer :
- FREE COMPANY PAID HEALTH INSURANCE!!
- Dental, Vision Insurance, and HSA account available
- Short and Long Term Disability Insurance
- 401k plans
- Paid Vacations
- Paid Holidays
- Holiday lunches / grill outs
- Employee appreciation celebrations
- Career advancement opportunities, promote from within
- Discounts on products and services
- Family owned and operated
- Long term job security
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure the daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Automotive Service Advisor
At Asheville Ford Lincoln we are looking for a Service Advisor. Discounts on products and services. Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. ...
Automotive Service Advisor
At Asheville Ford Lincoln we are looking for a Service Advisor. Discounts on products and services. Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. ...
Automotive Service Advisor
At Asheville Ford Lincoln we are looking for a Service Advisor. Discounts on products and services. Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. ...
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