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Customer Advocate - Payroll

VirtualVocations
Van Nuys, California, United States
Full-time

A company is looking for a Customer Advocate - Payroll.Key Responsibilities : Support customer interactions in a contact center environmentAct as a front-line triage for urgent issues and develop solutionsMonitor system, troubleshoot issues, and escalate complex cases as neededRequired Qualifications : Bachelor's degree preferred or 4 years of business experience1-2 years supporting customers via phone1-2 years of multi-channel customer service experience1-2 years of prior customer facing HCM or Payroll experience is a plusFamiliarity with HCM software and troubleshooting configurations

30+ days ago
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