Director of Training

About Chick-fil-A

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, Chick-fil-A Broad Creek Crossing is committed to serving our guests through quality, REMARK able service and care.

The Training Director is a great opportunity for the right leader. We are seeking individuals with integrity, a servant's heart, excellence, a growth mindset, professionalism, and flexibility.

This individual will be interacting and leading 125+ team members at the restaurant, therefore, having the opportunity to impact the lives of each team member.

Responsibilities

This position is hands-on day-to-day operations inside the restaurant. 85% of time is spent working in the restaurant in either Front of House or Back of House and only 15% is administrative work.

Position starts at $20 per hour.

• Develop a culture of CARE that promotes accountability, effective communications, excellence customer service, teamwork, performance feedback, recognition, and mutual respect.
• The Training Director will need to know and understand all aspects of the restaurant.
• The Training Director is responsible to train all newly hired team members.
• Maintain the continued training of all current team members; oversee and lead a group of Trainers.
• Complete all required administrative paperwork such as creating training plans for in restaurant training.
• Track each team member’s training, meet and check-in with the trainers and evaluate team members performance of positions alongside the leadership team.
• Work directly with Operating Partner and the Executive Leadership team to ensure the guest experience meeting up to standards.
• Have an understanding in financial management of the restaurant at all times including cash controls, timely deposits, order change fund, labor cost and food cost.

Qualifications

• 2+ years of experience in training and developing a team (restaurant setting preferred).
• Must be able to handle fast-paced environment.
• Detailed-oriented / organized.
• Strong time-management.
• Strong Verbal / Written Communication.
• Must be able to handle difficult situations and a diverse team.
• Passion for developing people.
• Strong leadership skills.
• Strategic thinker.
• Goal-oriented.
• Results and relationship driven.
• Desire to grow.
• Ability to work in a team environment.
• Ability to make decisions quickly.
• Ability to anticipate problems before they happen.
• Ability to motivate others.
• Ability to create plans and goals and then to execute those plans to reach set goals.
• Effectively coach and give direction.
• Outgoing, genuinely friendly.
• Holds to high standards.
• Professional in appearance and action.
• Observant.
• Tech Savvy.

General Expectations

• Participate in Team Meetings and Outings
• Conduct one on ones with leadership development team.
• Consult and coach from knowledge and experience.

Resources

• Pathway
• Books : Heart of Leadership; The Secret
• Podcasts : Subscribe to a leadership podcast and cue me in when we meet

Benefits

• Paid Time Off
• Medical Insurance
• Scholarships $1000-$2500
• Sundays off
• Community CARE opportunities
• Leadership Development

About Chick-fil-A

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, Chick-fil-A Broad Creek Crossing is committed to serving our guests through quality, REMARK able service and care.

Job types : Full-time

Work location : On-site- Chick-fil-A Broad Creek Crossing Norfolk, VA.