Job Responsibilities
- Greet customer promptly on the Service Drive
- Obtain customer and vehicle Information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend necessary maintenance based on age, mileage and history of the vehicle.
- Prepare a complete and accurate estimate of cost for labor and parts.
- Establish follow-up times
- Monitor the progress of each vehicle throughout the day and update customers frequently.
- Verify the final invoice reconciles with the work performed on the repair orders.
- Comfortably and clearly explain all completed work and charges to the customer.
Qualifications
- Previous Service Advisor experience, preferred, willing to train the right candidate!
- Self-Starter mentality and ambitious spirit, preferred
- Eagerness to continuously improve
- Phenomenal communication skills with customers and team members
- Clean driving record and valid driver’s license
- Must be willing to submit a background screening
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