Entry-level Warehouse Operations Technician - Live Events/Music Industry

Summary :

The Warehouse Ops Technician prepares and returns equipment orders. The Warehouse Ops Tech is responsible for ensuring that the clients’ orders are complete and ready to deliver or returned and ready to restock.

The Operations Technician will be responsible for collecting, tagging, picking, packing / unpacking, and shipping orders.

Together with the department managers and leads, the Warehouse Technician will coordinate the prep / deprep of orders on a priority basis.

ESSENTIAL FUNCTIONS

Major Responsibilities

Material Handling :

• Assist in the pull, prep, and return of equipment orders.
• Stage, load, and secure outbound equipment.
• Unload and organize inbound equipment.
• Safely operate Gateway vehicles for local equipment pickups and deliveries.
• Customize or modify the equipment if requested by the customer according to the order.
• Follow quality standards as well as the Gateway’s standards of preparation.
• Ensure the order and cleanliness of work areas.

Inventory Control :

• Examine the lists of equipment to be prepared.
• Utilize Flex software as requested.
• Scan barcodes for each item, including multiple pieces within one unit.
• Scan incoming equipment when returned and check for missing parts and damage.
• Confirm orders are complete with all accessories.
• Keep track of inventories, kits, cable assembly bundles, etc.

Equipment Repair :

• Initiate damage and lost items reporting.
• Ensure that all equipment is in clean and working condition.
• Keep track of inventories, kits, cable assembly bundles, etc.
• Respond to any questions or issues technicians may have.
• Clean and visually inspect returned equipment.
• Upgrade items to the current version (e.g., painting, cleaning, etc.).

Attendance :

Attendance is an essential requirement for this position.

Any and all other duties :

To be determined by the supervisor on a permanent or project basis.

PREFERRED QUALIFICATIONS :

Education / Certificates

High School diploma or 2 years hands-on experience in event production or another relevant field.

Experience :

• Minimum 1 year of experience in a warehouse environment
• Experience in the safe operation of forklifts preferred
• Knowledge of inventory software
• Knowledge of live event production equipment
• Strong interpersonal skills

Skills / Abilities :

• Minimum 1 year of experience in a warehouse environment
• Experience in the safe operation of forklifts preferred
• Knowledge of inventory software
• Knowledge of live event production equipment
• Strong customer service skills

PHYSICAL REQUIREMENTS :

Physical Demands :

• Ability to work at a consistent pace throughout the shift.
• Due to the complexity and weight of the equipment, adequate stamina and physical strength are necessary to perform the duties of the job.
• Work with power cables and power distribution in common live event environments.
• Work under any prevailing terrain and weather conditions and be appropriately dressed to do so, regardless of cold, heat, humidity, or wet weather conditions.

Strength :

• Frequent manual lifting, up to 50 lbs., depending on equipment available (50-80% of shift).
• Frequent pushing and pulling up to 50 lbs., depending on equipment available (50-80% of shift).

Manual Dexterity :

• Sufficient manual dexterity to perform activities required under essential functions.
• Frequent light grasping and fine motor tasks (65-85% of shift).

Coordination :

• Ability to perform gross body coordination and hand-eye coordination tasks without instability.
• Work on a variety of uneven surfaces installing power cables and lights.

Mobility :

• Ability to sit, stand, bend, squat, lift, crawl, twist, and move frequently during working hours.
• Frequent standing (65-85%).
• Occasional stair climbing and descending (30% of shift).

Visual :

Must be able to see or use prosthetics that will enable the senses to function adequately to ensure that the essential functions of this position can be fully met.

Hearing :

Must be able to hear or use prosthetics that will enable the senses to function adequately to ensure that the essential functions of this position can be fully met.

Speech :

Must be able to speak and write the English language in an understandable manner.

GATEWAY CORE VALUES AND COMPETENCIES :

Gateway Vision :

To be an exemplary, purpose-built company designed with a passion for the pursuit of excellence.

Gateway Purpose :

Gateway provides our clients with an exceptional working environment and customer service culture through the finest production support services and facilities in the world.

Gateway Values :

• G - Gracious : Treating others with respect, lending a hand whenever needed, and saying thank you.
• A - Attentive : Operating with a sense of urgency, attention to detail, and professionalism.
• T - Teamwork : Drawing upon the individual strengths of each other to work together toward a common vision.
• E - Ethical : Demonstrating honesty, integrity, trustworthiness, and having the character and courage to do what’s right - Every Day in Every Way .
• W - Work / Life Balance : Creating a culture where employee success is as important as our customers and our partners. At GSPS, success is not the result of the amount but rather the quality of time we put into work.
• A - Accountable : Taking ownership of our actions and team performance while also admitting that sometimes we don’t have all the answers and need help from others.
• Y - Yes-minded : Exploring ways to be innovative, overcoming roadblocks, and creating an environment of yes.

Client / Customer Focused :

Does whatever is necessary to meet the needs of the client.

Communicates Openly :

Communicate with clients, co-workers, and vendors in an appropriate and effective manner.

Self-Development :

Seeks out and pursues development opportunities for personal or professional growth (e.g., interpersonal skills, technical skills).

Department Teamwork :

Demonstrates support for co-workers and team by offering assistance to others and taking responsibility for work that needs to be done.

Training Compliance :

Timely and successful completion of ongoing training and education.

Attendance and Scheduling :

• Supports the team by demonstrating flexibility and reliability in availability and by complying with time and attendance policies and procedures.
4 days ago