IT Technician

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!).

And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world.

We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do :

As an IT support team member, you will :

• Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management)
• Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management)
• Interact professionally with other department and outside vendors
• Manage single projects to ensure they are completed on time, on budget, and according to the customer’s request.
• Interact with corporate IT and vendors to isolate and repair software and remote troubles calls
• Assist users with laptop set up and testing
• Assist with troubleshooting logical / physical networking issues
• Assist with troubleshooting complex telephony issues
• Work with IT team members on event set ups and department moves
• Assist with new user network access set up
• Assist with repair parts and receiving process

What it takes to succeed :

• 1-3 years of experience working with PC, Security Systems (CCTV and access control), Telecom, System Support and / or Network experience preferred
• High school diploma or equivalent
• Working knowledge of Windows, Cisco IOS, and / or Avaya
• Excellent written / verbal communication skills and be comfortable speaking over a radio
• Basic math skills
• Basic analog phone troubleshooting skills
• Able to recognize and address service design (according to ITIL methodology processes) concerns; to include service levels, availability management and information / physical security management
• Able to lift up to 75 pounds and push / pull up to 150 pounds
• Able to climb ladders and be comfortable working at heights up to 100 feet
• Comfortable working around fumes / dust / odor
• Comfortable working around animals
• Able to work in all weather conditions
• Available to work varying shifts / hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
• Available to support an on-call rotation to assist with after-hours needs

What else is important :

• Must be able to lift, push, pull and / or carry up to 50 lbs.
• Position engages in extensive walking and standing throughout entire work shift and climb / ascend heights, if needed
• Perform the following physical activities : kneeling, squatting, bend floor-to waist / waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools / keyboard / writing)
• Must be able to work indoors and outdoors, in varying weather, to include extreme heat. Position may be exposed to fumes, dust, odors, and cold / heat temperature extremes Perform cleaning duties, including use of cleaning chemicals
• Work a flexible schedule / hour based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
• Must be flexible in work locations as placement will depend on business needs and career development opportunities

The perks of the position : Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as :

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer :

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.