Job Description
Job Description
IT Helpdesk Technician (Temporary - 6 Month Contract to Hire)
Location : Knoxville, TN (On-site)
Work Hours : 8 : 00 AM - 5 : 00 PM, Monday to Friday
Position Type : Temporary (6 Month Contract to Hire)
Overview : We are seeking a dedicated IT Helpdesk Technician for a 6-month contract to hire position. The successful candidate will be responsible for providing top-notch IT support to our staff, ensuring smooth technical operations.
This role requires a solid understanding of Windows environments and experience with Office 365 user setup and password management.
Key Responsibilities :
- Provide first-level technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Install, configure, and maintain Windows computer systems and peripherals.
- Assist with Office 365 user setup and password management.
- Maintain accurate records of support requests, issues, and resolutions using the helpdesk ticketing system.
- Follow up with end-users to ensure issues are fully resolved and provide excellent customer service.
- Collaborate with other IT team members to escalate and resolve complex issues.
- Ensure compliance with company IT policies and procedures.
Requirements
Qualifications :
- 1 to 2 years of experience as an IT Helpdesk Technician or similar role.
- Strong knowledge of Windows operating systems.
- Experience with Office 365 user setup and password management.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
Preferred Qualifications :
- CompTIA A+ or similar certification.
- Experience with helpdesk ticketing systems.
Benefits
Benefits :
- Competitive hourly rate with potential for full-time hire after the contract period.
- Opportunity to work in a dynamic and supportive environment.
- Gain experience and develop skills in a growing IT department.
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