Talent.com
Head of Customer Success
Head of Customer SuccessVirtualVocations • Newark, Delaware, United States
serp_jobs.error_messages.no_longer_accepting
Head of Customer Success

Head of Customer Success

VirtualVocations • Newark, Delaware, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Head of Customer Success to lead customer retention and growth initiatives.

Key Responsibilities

Build and oversee systems to track customer adoption, engagement, and health scores

Develop and execute customer adoption frameworks to drive ROI and long-term stickiness

Build and lead a multi-segment Customer Success organization while designing scalable onboarding and success playbooks

Required Qualifications

7+ years in Customer Success within SaaS, with at least 3+ years in leadership roles

Proven success in building renewal and expansion playbooks and negotiating complex deals

Hands-on experience with platforms like Planhat, Gainsight, or Totango

Strong track record in designing and executing customer adoption strategies

Experience hiring and developing high-performing Customer Success teams across various segments

serp_jobs.job_alerts.create_a_job

Head Of Customer • Newark, Delaware, United States

Job_description.internal_linking.related_jobs
Customer Success JOB Training Program

Customer Success JOB Training Program

Year Up United • Wilmington, DE, US
serp_jobs.job_card.full_time
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and / or job placement services, and persona...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Head of Business Operations, AM&D

Head of Business Operations, AM&D

Philips • Malvern, PA, US
serp_jobs.job_card.full_time
Head Of Business Operations, Am&D.The Head of Business Operations AM&D is a strategic partner to the BU President and senior leadership team, responsible for driving organizational efficiency, alig...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director of Customer Support

Director of Customer Support

Chatham Financial • Kennett Square, PA, US
serp_jobs.job_card.full_time
We don't simply hire employees.When you work at Chatham, we empower you offering professional development opportunities to help you grow in your career, no matter if you've been here for five mont...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director, Head of American Airlines Customer Engagement (Hybrid)

Director, Head of American Airlines Customer Engagement (Hybrid)

Citigroup • Wilmington, DE, US
serp_jobs.job_card.full_time
Director, Head Of American Airlines Customer Engagement.The Director, Head of American Airlines Customer Engagement is responsible for driving customer engagement for the multi-billion-dollar AA Co...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Success Associate

Customer Success Associate

Wolters Kluwer • Wilmington, DE, US
serp_jobs.job_card.full_time
We are currently seeking dynamic Customer Success Associates to join our growing teams across the country.CT Corporation is the global leader of legal entity management, corporate compliance and du...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Global Head of Real Assets

Global Head of Real Assets

Aztec Group • Broomall, PA, US
serp_jobs.job_card.full_time
Reports to Chief Client Success Officer.The purpose of this role is to provide strategic leadership across The Real Assets Asset Class to ensure end-to-end service delivery excellence.This role is ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Experience Manager

Customer Experience Manager

Michaels • Exton, PA, US
serp_jobs.job_card.full_time +1
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Success Lead

Customer Success Lead

ConcertAI • Lafayette Hill, PA, US
serp_jobs.job_card.full_time
ConcertAI is at the forefront of revolutionizing healthcare with our cutting-edge AI and data solutions.Our mission is to accelerate insights, advance research, and improve patient outcomes in onco...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Head of Digital & Analytics Controls and Governance

Head of Digital & Analytics Controls and Governance

Vanguard • Malvern, PA, US
serp_jobs.job_card.full_time
Head Of Digital & Analytics Controls And Governance.Creating a culture of quality has become a central theme within Digital and Analytics. We've made meaningful progress by introducing risk-oriented...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Customer Strategy & Operations Manager

Customer Strategy & Operations Manager

Credit Genie • Lafayette Hill, PA, US
serp_jobs.job_card.full_time
Director Of Customer Experience.At Credit Genie, we are looking for a forward-thinking and strategic Director of Customer Experience to lead our Customer Service initiatives and drive innovation an...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Client Success Partner

Client Success Partner

ConcertAI • Lafayette Hill, PA, US
serp_jobs.job_card.full_time
ConcertAI is at the forefront of revolutionizing healthcare with our cutting-edge AI and data solutions.Our mission is to accelerate insights, advance research, and improve patient outcomes in onco...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Head of Participant Marketing Analytics

Head of Participant Marketing Analytics

Vanguard • Malvern, PA, US
serp_jobs.job_card.full_time
The ideal candidate will bring deep expertise in consumer marketing within a financial services context, strong leadership capabilities, and a consultative approach to influence business strategy a...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Journey Analytics-Executive Director

Customer Journey Analytics-Executive Director

JPMorgan Chase • Wilmington, DE, US
serp_jobs.job_card.full_time
Customer Journey Analytics Director.Come join a team that improves Chase's self-service experiences for millions of customers. As a Customer Journey Analytics Director on the Digital Operations (Dig...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Head of Investment Content

Head of Investment Content

Vanguard • Malvern, PA, US
serp_jobs.job_card.full_time
The Head Of Investment Content will be working with Vanguard's investment leaders to distill our unique point of view on market dynamics & investment strategy and bring that voice to financial advi...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Head of Participant Sales & Advice Analytics

Head of Participant Sales & Advice Analytics

Vanguard • Malvern, PA, US
serp_jobs.job_card.full_time
The ideal candidate brings deep expertise in sales analytics within a consumer financial services context, strong leadership capabilities, and a consultative approach to influence business strategy...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Success - Contract

Customer Success - Contract

Liberty Personnel Services, Inc • Broomall, PA, US
serp_jobs.job_card.temporary
Customer Success / Client Support.Month Contract - No Third Parties.In this role, you’ll manage the support inbox, process orders, and ensure partner inquiries are handled promptly and professi...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Manager, Customer Success, Contract Manufacturing

Manager, Customer Success, Contract Manufacturing

West Pharmaceutical Services • Exton, PA, US
serp_jobs.job_card.full_time
Manager, Customer Success, Contract Manufacturing.This role is hybrid (3 days onsite) in Exton, PA.Candidates applying must be residing within a 50 mile commutable distance from the job location.At...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
SAP HR Success Factors Technical Lead

SAP HR Success Factors Technical Lead

Chesapeake Utilities Corporation • Newark, DE, United States
serp_jobs.job_card.full_time
SAP HR Technical Lead (Success Factors).Hybrid Remote - periodic travel to Newark, DE.Must reside or be willing to relocate to TX, IL, NJ, OH, DE, MD, PA, VA, NC, GA, FL. The SAP SuccessFactors Tech...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Customer Care Representative

Customer Care Representative

TEKsystems • Townsend, DE, US
serp_jobs.job_card.full_time
Location : Townsend, DE (onsite).Schedule : Onsite | Monday – Friday | 8am – 5pm | 30 min lunch.Minimum 2 years in a customer-facing role, handling a range of customer experiences from ha...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Head of Personalized Indexing Technology

Head of Personalized Indexing Technology

Vanguard • Malvern, PA, US
serp_jobs.job_card.full_time
Head Of Personalized Indexing Technology.Vanguard is seeking a visionary and results-oriented technology executive to lead the Personalized Indexing technology organization.This is a high-impact le...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted